Ecommerce Channel Manager

Position Overview

We are seeking a dynamic and results-driven Ecommerce Channel Manager to lead our ecommerce growth strategy in the Kingdom of Saudi Arabia. This pivotal role is based in Jeddah and offers an exciting opportunity to shape the future of our ecommerce operations within a global leader in workforce solutions. As part of a rapidly expanding organization operating across 32 countries with over 5,500 employees, you will play a critical role in driving digital transformation, optimizing sales channels, and maximizing profitability through innovative ecommerce initiatives.

Key Responsibilities

• Strategic Growth Leadership: Develop and execute a comprehensive ecommerce transformation strategy to accelerate business growth, leveraging emerging digital channels and market opportunities in the FMCG sector.
• Channel Optimization: Identify, evaluate, and onboard new ecommerce platforms and emerging channels to expand market reach and drive profitable revenue streams.
• Customer-Centric Approach: Lead the selection of key customers and implement process re-engineering to enhance operational efficiencies, ensuring seamless execution and customer satisfaction.
• Data-Driven Decision Making: Establish robust review mechanisms and analyze MIS data to derive actionable insights, enabling informed strategic planning and performance tracking.
• Cross-Functional Collaboration: Partner with internal teams across product development, marketing, sales, and commercial functions to align ecommerce initiatives with broader business objectives, including content strategy, promotional campaigns, and commercial investments.
• Performance Metrics Management: Drive key performance indicators such as Unique Visitors (UV), Conversion Rate (CVR), Average Order Value (AOV), and customer loyalty through targeted interventions and continuous improvement initiatives.
• Omnichannel Strategy Execution: Lead the development and implementation of an omnichannel strategy tailored to the Saudi Arabian market, ensuring cohesive integration across digital and traditional retail channels.
• Stakeholder Communication: Provide regular progress updates to senior leadership and stakeholders, fostering transparency and alignment on ecommerce objectives and achievements.
• Organizational Upskilling: Champion ecommerce capabilities across the organization through training, knowledge sharing, and best practice dissemination to build a high-performing digital sales ecosystem.
• Roll-Out Management: Oversee the successful implementation of ecommerce initiatives, ensuring adherence to timelines, budgets, and quality standards while mitigating risks and maximizing ROI.

Qualifications & Experience

• Professional Background: Minimum of 7 years of progressive experience in sales and marketing within the FMCG industry, with a proven track record in ecommerce business development or category management at leading e-tailers.
• Strategic Acumen: Demonstrated ability to design and execute high-impact ecommerce strategies that drive revenue growth and market penetration.
• Analytical Proficiency: Strong analytical skills with expertise in interpreting MIS data, market trends, and consumer behavior to inform strategic decisions.
• Leadership & Collaboration: Exceptional interpersonal and leadership abilities to collaborate effectively with cross-functional teams and external partners.
• Local Market Knowledge: Deep understanding of the Saudi Arabian ecommerce landscape, including consumer preferences, regulatory requirements, and competitive dynamics. Local citizenship is preferred.

Why Join Us?

As a valued member of Net2Source Inc., you will be part of a globally recognized organization celebrated for its innovation, excellence, and commitment to workforce solutions. Recognized by INC 5000 and the Staffing Industry Analysts (SIA), we offer a dynamic work environment where your contributions directly impact business success. With a presence in 32 countries and a diverse team of over 5,500 professionals, you will have unparalleled opportunities for career growth, professional development, and meaningful impact. We foster an inclusive culture that values diversity and aligns with UAE labor laws, ensuring a supportive and equitable workplace.

If you are passionate about driving digital transformation in the FMCG sector and eager to lead the next phase of our ecommerce evolution, we invite you to apply and become a key architect of our success in the Kingdom of Saudi Arabia.