Product Manager, Self Managed Service

About the Role

We are seeking a dynamic and strategic Product Manager, Self Managed Service to join a high-impact product organization dedicated to delivering enterprise-grade platform experiences for customers managing their own software environments. This role is tailored for a product leader who thrives on defining visionary strategies, shaping roadmaps, and addressing complex deployment challenges across diverse infrastructures, including cloud, on-premises, Kubernetes, and air-gapped environments. As a key contributor, you will collaborate closely with engineering, customer-facing teams, and technical stakeholders to enhance product adoption, streamline enterprise deployments, and shape the future of self-managed platform capabilities. This position offers a unique opportunity to balance customer needs, market trends, and technical innovation while driving meaningful business outcomes in a collaborative, remote-first environment.

Key Responsibilities

• Strategic Leadership: Define and execute the product vision, strategy, and roadmap for self-managed platform services, ensuring alignment with customer needs and overarching business objectives.
• Customer-Centric Innovation: Own the customer experience for deployment and operation across Kubernetes, Helm, container platforms, on-premises, bare-metal, and air-gapped environments, ensuring seamless and scalable solutions.
• Feedback Integration: Gather, evaluate, and prioritize feedback from customers, partners, internal stakeholders, and the broader community to inform product improvements and drive innovation.
• Product Backlog Management: Manage and prioritize feature requests, product backlogs, and strategic initiatives to maximize customer value, adoption, and operational efficiency.
• Cross-Functional Collaboration: Partner with Engineering, Product Marketing, Customer Success, Documentation, Pre-Sales, and Solution Architecture teams to deliver enterprise-ready solutions that meet the highest standards of reliability and performance.
• Market and Competitive Insights: Monitor market trends, customer demand, and competitive landscapes to identify new opportunities and inform product direction, ensuring the organization remains at the forefront of enterprise infrastructure solutions.
• Operational Excellence: Ensure development teams remain focused on high-priority initiatives while continuously improving deployment simplicity, scalability, and operational reliability for enterprise customers.

Qualifications and Experience

• Proven Track Record: Demonstrated experience as a Product Manager, particularly with enterprise software or platform products, including both SaaS and self-managed/on-premises deployment models.
• Technical Acumen: Strong understanding of enterprise infrastructure technologies, including Kubernetes, containerized environments, and modern deployment practices, with the ability to engage deeply with technical products and customer challenges.
• Collaborative Leadership: Proven ability to work effectively with cross-functional teams throughout the product lifecycle, from ideation to execution and post-launch support.
• Analytical and Prioritization Skills: Exceptional analytical abilities, strong prioritization skills, and the capacity to manage stakeholders with clarity and confidence.
• Customer-Centric Mindset: Deep understanding of enterprise customer requirements, including security, scalability, governance, and operational reliability, with a commitment to delivering solutions that exceed expectations.
• Industry Experience: Experience working with banking, financial services, or insurance technology platforms is considered a valuable asset, though not mandatory.

Why Join Us?

This role offers a competitive compensation package, including a salary range of CAD $152,700 to CAD $251,200, based on experience, skills, and location. Additional benefits include a Virtual Stock Option Plan (VSOP), where applicable, and a fully remote work environment with a dedicated home office budget, coworking support, and flexible paid time off. The organization fosters collaboration through annual company kickoffs, team offsites, local meetups, and connection budgets, ensuring a vibrant and inclusive workplace. Comprehensive healthcare and wellbeing benefits, including mental health support and lifestyle spending allowances, are complemented by robust retirement and pension plans, as well as life and disability insurance where applicable. Professional development is encouraged with an annual budget of up to $1,000 for courses, certifications, books, and learning resources. Join a global workplace committed to diversity, collaboration, and continuous career growth, where your contributions will have a lasting impact on the future of enterprise infrastructure.