FRONT DESK ADMINISTRATOR

Position Overview

We are seeking a dynamic and professional Front Desk Administrator to join our team in Riyadh, Saudi Arabia. This pivotal role is designed to enhance client satisfaction, drive sales growth, and ensure operational excellence at our premium beauty and wellness establishment. Reporting directly to the KSA Operations Manager, the ideal candidate will serve as the first point of contact for clients, embodying the Furless brand’s commitment to warmth, professionalism, and seamless service delivery. By managing reception operations, sales initiatives, and administrative tasks with precision, you will play a critical role in fostering client loyalty and contributing to the overall success of our business.

Key Responsibilities

The Front Desk Administrator is responsible for a diverse range of duties that collectively ensure a superior client experience and operational efficiency. Your responsibilities will include:

• Client Experience & Reception Management:
  • Greet, register, and guide clients with a professional and welcoming demeanor, ensuring every visitor feels valued and respected.
  • Communicate effectively in both English and Arabic, responding to inquiries via phone, WhatsApp, and email with accuracy and timeliness.
  • Manage appointment bookings, confirmations, and reminders to optimize client attendance and satisfaction.
  • Address client concerns with empathy and resolve issues promptly to maintain high levels of loyalty and trust.
  • Ensure the reception and waiting areas are consistently clean, organized, and aligned with Furless’s premium standards.
• Sales & Client Retention:
  • Promote treatments, packages, and retail products with confidence and professionalism to drive revenue growth.
  • Educate clients on home-care routines and follow-up treatments to encourage repeat visits and long-term engagement.
  • Track and follow up with lapsed or prospective clients to increase return rates and maximize client lifetime value.
  • Meet or exceed monthly sales and upselling targets to contribute to the branch’s financial performance.
  • Support in-branch marketing initiatives to attract new clients and enhance brand visibility.
  • Maintain accurate client records, including purchase history and preferences, to deliver personalized and exceptional service.
• Administrative & Operational Support:
  • Record all bookings, payments, and transactions accurately in the CRM/POS system to ensure data integrity.
  • Perform daily cash-up and reconciliation in coordination with the Finance team to maintain financial accuracy.
  • Generate and submit daily and weekly performance reports, including appointment metrics, revenue, and client feedback, to management.
  • Ensure compliance with Saudi Municipality standards regarding hygiene, safety, and documentation to uphold regulatory requirements.
  • Coordinate with Operations to address maintenance, supply, and equipment servicing needs promptly.
• Professionalism & Team Collaboration:
  • Uphold the Furless brand image by maintaining a polished, professional, and client-focused approach at all times.
  • Collaborate closely with therapists, treatment coordinators, and management to ensure a smooth and efficient client flow.
  • Participate in ongoing training sessions to enhance sales, service, and retention skills, staying updated with industry best practices.
  • Demonstrate punctuality, accountability, and flexibility in managing shift schedules to meet operational demands.

Qualifications & Skills

To excel in this role, candidates must meet the following qualifications and possess the following skills:

• A high school diploma or higher; a Diploma in Administration or Customer Service is preferred.
• 1–3 years of relevant experience in front desk operations, sales, or customer service, with a preference for roles in beauty, wellness, or hospitality sectors.
• Proficiency in Microsoft Office Suite and experience with CRM/booking systems, such as Fresha, are highly advantageous.
• Fluency in English is required; proficiency in Arabic is an added advantage.
• Strong sales acumen, upselling capabilities, and a talent for building long-lasting client relationships.
• Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
• Familiarity with Saudi Municipality hygiene standards (training will be provided).

Personal Attributes

The ideal candidate will embody the following personal qualities:

• A sales-driven mindset with a strong commitment to delivering exceptional service.
• Professionalism, approachability, and emotional intelligence to engage with clients and colleagues alike.
• Reliability, attention to detail, and a high degree of accountability in all tasks.
• The ability to remain calm and confident under pressure, ensuring a positive experience for all stakeholders.
• A genuine passion for beauty, wellness, and creating memorable client experiences.

Work Schedule & Compensation

This is a full-time position requiring 48 hours per week with two rotational days off. The compensation package includes a competitive base salary complemented by performance-based commission. Additionally, employees will benefit from comprehensive medical insurance, access to ongoing training programs, and opportunities for career development within the organization.

Application Process

Interested candidates are invited to submit their updated CV and a compelling cover letter to [email protected]. We look forward to reviewing your application and exploring how you can contribute to the success of our team.