Senior IT Systems Administrator

About Daw

Daw is a forward-thinking Saudi production house that redefines storytelling by infusing cinematic excellence into every project. With a mission to create impactful films, Daw strives to inspire audiences to think critically, evoke deep emotions, and drive meaningful action through its creative work. As part of this vision, the company seeks a highly skilled Senior IT Systems Administrator to ensure seamless technological operations and support for its dynamic team.

Core Responsibilities

The Senior IT Systems Administrator will play a pivotal role in managing and optimizing Daw’s IT infrastructure, with a strong focus on the Microsoft ecosystem. Key responsibilities include:

• Microsoft Environment Management:
  • Administering and maintaining Microsoft 365 services, including Exchange, SharePoint, Teams, and OneDrive.
  • Managing user accounts, permissions, and digital identities through Azure AD/Entra ID.
  • Configuring and enforcing core security policies and license management to safeguard the organization’s digital assets.
  • Ensuring high availability, performance, and security across all Microsoft services.
• Internal IT Infrastructure Management:
  • Monitoring, diagnosing, and resolving hardware, system, and network issues to minimize downtime.
  • Providing robust network and VPN connectivity support to maintain uninterrupted operations.
  • Developing and maintaining comprehensive internal IT documentation, including policies and standard operating procedures (SOPs).

Secondary Responsibilities

In addition to core duties, the Senior IT Systems Administrator will contribute to the following areas:

• Daily Technical Support (Helpdesk):
  • Resolving technical issues related to email systems, printers, and network connectivity.
  • Setting up and configuring new devices for employees to ensure seamless onboarding.
• Managing Other Tools and Platforms:
  • Supporting and integrating third-party tools such as Zoom and Odoo to enhance collaboration and productivity.
• Managing Technical Inventory:
  • Maintaining accurate records of hardware, software, and licenses.
  • Tracking warranties and coordinating maintenance to ensure optimal asset performance.
• Driving Technical Improvements:
  • Proposing and implementing innovative technical solutions to boost productivity and efficiency.
  • Promoting security awareness across the organization to mitigate risks and enhance compliance.

Candidate Requirements

To excel in this role, candidates must meet the following criteria:

• Experience: A minimum of 5 years of hands-on experience in IT systems administration, with deep expertise in Microsoft 365 and its associated services.
• Location: Must be based in Riyadh, Saudi Arabia, and able to commence work immediately.
• Technical Skills: Strong problem-solving abilities and a proven track record in providing effective technical support.
• Soft Skills: Exceptional organizational skills, a high sense of responsibility, and the ability to communicate technical concepts clearly and concisely.