Commercial Operations Analyst

Commercial Operations Analyst – Drive Efficiency and Empower Growth at Mozn

At Mozn, we are pioneering the future of enterprise AI, empowering organizations to make data-driven decisions in Financial Crime Prevention and Enterprise Knowledge Intelligence. As a leading AI-driven enterprise, we foster a culture of innovation, collaboration, and excellence, where every team member contributes to meaningful impact. If you thrive in a dynamic environment with high-growth potential and seek to leverage your expertise in commercial operations to drive scalability and efficiency, we invite you to join our mission.

We are seeking a Commercial Operations Analyst to play a pivotal role in optimizing our Salesforce platform, ensuring seamless user adoption, and reinforcing it as the single source of truth for our customers and sales pipeline. This position is currently prioritizing Saudi national candidates in alignment with local workforce development initiatives.

What You’ll Achieve

As a key member of our Commercial Operations team, you will be responsible for maintaining and enhancing our Salesforce ecosystem while driving operational excellence. Your work will directly impact our ability to scale efficiently, improve decision-making, and deliver exceptional value to our clients. Key responsibilities include:

• Salesforce Administration & Optimization: Manage and refine Salesforce configurations, including user profiles, permission sets, workflows, and data structures, to ensure alignment with business needs and best practices.
• Data Governance & Integrity: Oversee data imports, cleansing, and deduplication to maintain accuracy and reliability across our systems, ensuring our platform remains a trusted resource for stakeholders.
• Performance & Adoption: Monitor system usage, adoption rates, and performance metrics, proactively identifying opportunities to enhance efficiency and user engagement.
• Business Process Automation: Act as the primary liaison for Salesforce-related inquiries, translating complex business requirements into scalable, user-friendly solutions that drive productivity.
• Reporting & Analytics: Develop and maintain custom reports and dashboards to support sales performance tracking, executive reporting, and data-driven decision-making.
• Process Improvement: Support lead, opportunity, account, and pipeline management, ensuring alignment with revenue growth objectives and operational best practices.
• Governance & Training: Enforce Salesforce security standards, data governance policies, and best practices while creating comprehensive documentation, training materials, and process guides to empower teams.
• User Onboarding & Support: Lead onboarding initiatives and provide ongoing training to ensure all users—across Sales, Marketing, and Customer Success—maximize the platform’s potential.

Why This Role Matters

In this dynamic role, you will be at the intersection of technology and business strategy, shaping how Mozn operates at scale. Your expertise will directly influence our ability to deliver seamless customer experiences, streamline internal processes, and position ourselves as a leader in AI-driven enterprise solutions. This is more than a job—it’s an opportunity to contribute to a high-impact, fast-growing organization where your work makes a tangible difference.

What You Bring to the Table

We are looking for a detail-oriented, analytical professional with a proven track record in driving system adoption and operational efficiency. Ideal candidates will possess:

• 1-3 years of hands-on Salesforce experience, with a focus on Sales Cloud, and a commitment to earning or maintaining Salesforce Administrator Certification.
• Deep technical acumen, including a strong understanding of Salesforce data models, permissions, access levels, and system processes.
• Business process expertise, with experience supporting Sales, Marketing, and Customer Success teams to align technology with strategic goals.
• Analytical and problem-solving skills, coupled with exceptional communication abilities to bridge technical and business needs.
• Fluency in both written and spoken English and Arabic, enabling seamless collaboration across diverse teams.
• Preferred: Experience with Revenue Cloud, advanced Salesforce certifications, and a background in scaling operations within fast-paced environments.

The Mozn Difference

Joining Mozn means becoming part of a high-growth, mission-driven organization where innovation is celebrated, and impact is measurable. You will:

• Work alongside some of the brightest minds in AI, contributing to cutting-edge solutions that redefine enterprise intelligence.
• Enjoy autonomy and ownership over your work, with the trust and resources to drive meaningful change.
• Benefit from a competitive compensation package, top-tier health benefits, and a culture that prioritizes work-life balance and professional growth.
• Thrive in a collaborative, inclusive environment where diversity of thought fuels creativity and success.
• Be part of shaping the future of AI in the Middle East, contributing to a legacy of innovation and excellence.

If you are passionate about leveraging technology to drive operational efficiency and are eager to join a team that values both ambition and integrity, we encourage you to apply. Together, we will build the next generation of intelligent enterprises—one where data empowers, trust is built, and success is measurable.