Property Management Officer

Position Overview

We are seeking a highly organized and proactive Property Management Officer to oversee the administrative and operational management of our Group’s real estate portfolio. This pivotal role will serve as the backbone of our property management function, ensuring seamless coordination between tenants, internal departments, and external stakeholders. The ideal candidate will play a critical role in maintaining operational efficiency, fostering tenant satisfaction, and upholding the Group’s standards in property administration and asset management.

Key Responsibilities

The Property Management Officer will be entrusted with a diverse range of responsibilities, including:

• Property Operations Management: Oversee the day-to-day administrative and operational activities for assigned properties, ensuring smooth functioning and adherence to company policies.
• Lease & Contract Administration: Maintain, update, and manage lease agreements, contracts, tenant records, and property-related documentation with precision and diligence.
• Tenant Relations & Communication: Act as the primary point of contact for tenants, addressing inquiries, complaints, and service requests promptly and professionally. Ensure all tenant communications are handled with courtesy and efficiency.
• Cross-Departmental Coordination: Collaborate closely with internal teams such as Facility Management, Finance, Legal, and Operations to resolve property and tenant-related issues, ensuring alignment with organizational goals.
• Documentation & Compliance: Prepare, organize, and maintain accurate records of properties, tenants, contracts, and related documentation. Ensure all property management activities comply with company policies, procedures, and regulatory requirements.
• Lease Renewals & Updates: Monitor lease expiration dates, coordinate renewals, and manage contract updates to minimize disruptions and maximize occupancy rates.
• Reporting & Documentation: Support the preparation of periodic reports for management, providing insights into property status, tenant matters, contract renewals, and outstanding actions.
• Stakeholder Management: Liaise with external stakeholders, including service providers, tenants, and regulatory bodies, to facilitate property-related activities and resolve operational challenges.
• Marketing & Leasing Support: Assist in property marketing initiatives by providing accurate information on property availability, coordinating tenant viewings, and supporting leasing activities where required.
• Issue Escalation: Identify and escalate operational, contractual, or tenant-related issues to senior management for timely resolution, ensuring minimal impact on property operations.
• Additional Duties: Perform other property management and administrative tasks as assigned by management to support the overall objectives of the Group.

Qualifications & Experience

To excel in this role, candidates must meet the following criteria:

• Education: A Bachelor’s degree in Real Estate, Business Administration, Property Management, or a related field is highly preferred.
• Experience: A minimum of 3–5 years of relevant experience in property management, real estate operations, lease administration, or a closely related discipline.
• Technical Proficiency: Demonstrated expertise in managing property contracts, leases, tenant relations, and documentation with a keen eye for detail.
• Stakeholder Engagement: Proven ability to interact effectively with tenants, clients, and external partners, fostering strong professional relationships.
• Administrative Excellence: Exceptional organizational skills, strong follow-up capabilities, and the ability to manage multiple priorities in a fast-paced environment.
• Language & IT Skills: Upper-intermediate proficiency in English and advanced skills in Microsoft Office, particularly Excel and Word.
• Problem-Solving: A proactive approach to identifying and resolving issues, coupled with a strong understanding of property management principles.

Key Competencies

The successful candidate will possess a blend of technical expertise and soft skills, including:

• Property & Asset Management
• Lease & Contract Administration
• Tenant & Client Relationship Management
• Administrative Coordination & Stakeholder Management
• Communication, Negotiation, and Problem-Solving
• Follow-up, Organization, and Attention to Detail
• Reporting, Documentation, and Customer Service Excellence
• Professionalism, Integrity, and Ethical Conduct