Admin - Booking

Join Red Sea Sports & Entertainment as an Admin - Booking Professional

Red Sea Sports & Entertainment (RSSE), a dynamic subsidiary of Red Sea Global (RSG), is at the forefront of delivering exceptional land and marine experiences within The Red Sea destination. As a key player in Red Sea Global’s vision, RSSE operates a diverse portfolio of sports, adventure, and leisure offerings through Galaxea, Akun, and WAMA. Collaborating closely with the Saudi Olympic & Paralympic Committee, RSSE is committed to fostering inclusive, accessible, and world-class recreational experiences that align with Saudi Vision 2030 and the nation’s ambition to lead in regenerative tourism.

Job Purpose

The Admin - Booking role is pivotal in ensuring seamless and professional booking experiences for guests engaging in RSSE’s activities across Akun, WAMA, and Galaxea. This position serves as the backbone of guest interactions, from initial enquiries to post-activity follow-ups, by maintaining accurate records, coordinating schedules, and facilitating clear communication between guests and operational teams. The ideal candidate will play a strategic role in enhancing guest satisfaction while supporting the operational efficiency of RSSE’s diverse offerings.

Key Responsibilities

• Booking Administration: Manage the day-to-day administration of guest bookings for RSSE’s activities, ensuring all records—including schedules, availability, guest details, amendments, and cancellations—are maintained with precision and up-to-date accuracy.
• Guest Communication: Receive, log, and respond to booking enquiries in a timely and professional manner, providing clear and accurate information to guests. Prepare and distribute booking confirmations, updates, and relevant pre-activity details to ensure guests are fully prepared.
• Coordination & Collaboration: Act as a liaison between guests and internal operations teams to ensure all requirements, timings, and special requests are communicated effectively. Monitor schedules to prevent conflicts, such as overlapping time slots or incomplete booking information.
• Data Management & Reporting: Maintain organised records, trackers, and shared documentation in compliance with internal standards. Prepare accurate reports on bookings, cancellations, attendance, and guest feedback to support operational and management decision-making.
• Process Improvement: Identify opportunities to enhance booking administration, data accuracy, communication flows, and scheduling efficiency. Contribute to continuous improvement initiatives by sharing observations and recommendations with the team.
• Brand Awareness & Support: Promote RSSE’s diverse portfolio of experiences, including those offered by Akun, WAMA, and Galaxea, to guests and internal stakeholders where appropriate. Monitor and manage brand-specific email addresses to ensure consistent communication.
• Compliance & Safety: Adhere to all RSSE and functional policies, processes, and standard operating procedures. Ensure that safety, quality, and environmental management requirements are integrated into all booking-related communications and guest interactions.

Ideal Candidate Profile

We seek a detail-oriented, proactive, and customer-focused professional with a strong aptitude for organisation and communication. The successful candidate will have prior experience in administrative roles, preferably within the hospitality, tourism, or sports entertainment sectors. Proficiency in booking systems, Microsoft Office Suite, and strong multitasking abilities are essential. A commitment to delivering exceptional guest experiences and contributing to operational excellence is paramount.