Sales Development Representative

About WebEngage

WebEngage is a leading enterprise-grade customer engagement and retention platform designed to empower global brands across diverse industries—including e-commerce, fintech, travel, edtech, gaming, media, and consumer apps—by transforming data into measurable revenue outcomes. With a robust presence spanning India, UAE, KSA, SEA, Europe, and beyond, WebEngage is trusted by over 800 brands worldwide. Our platform serves as a full-stack retention operating system, integrating a powerful Customer Data Platform (CDP), real-time behavioral segmentation, omnichannel journey orchestration, AI-driven personalization, and deep analytics to drive intelligent, real-time engagement across the entire customer lifecycle. At the heart of our innovation lies WebEngage BLACK, an AI-native layer that introduces agentic capabilities to customer engagement, ensuring scalable, complex, and outcome-driven solutions. Discover more about our transformative platform at www.webengage.com.

Key Responsibilities

As a Sales Development Representative at WebEngage, you will play a pivotal role in driving business growth by identifying and nurturing new opportunities through strategic outreach. Your responsibilities will include:

• Prospecting and Outreach: Engage potential clients through personalized email campaigns, telephonic outreach, and social media platforms such as LinkedIn and Twitter. Leverage online databases and company websites to expand your prospecting efforts.
• Solution Introduction: Effectively communicate the value proposition of WebEngage’s solutions to key decision-makers within targeted geographical markets, ensuring alignment with their business needs.
• Market Research and Analysis: Utilize prospecting tools like LinkedIn and ZoomInfo to identify and connect with key stakeholders, performing thorough client-need analysis to develop tailored outreach strategies.
• Relationship Building: Cultivate strong relationships with prospects to uncover their pain points, qualify their interests, and schedule meetings with our in-house sales representatives.
• Pipeline Management: Actively manage the sales funnel, maintaining relationships with prospects and re-engaging past leads to drive conversions. Collaborate closely with sales and marketing leadership to strategize pipeline development and monitor progress toward monthly and quarterly revenue targets.
• Data-Driven Insights: Analyze lead generation pipelines using reports and dashboards, providing actionable insights to optimize outreach strategies and improve conversion rates.

Qualifications and Skills

To excel in this role, you will bring the following qualifications and skills to the table:

• Proven Track Record: A minimum of 3 to 5 years of experience in lead generation, sales development, or business development, with a preference for candidates who have worked in a SaaS environment.
• Regional Expertise: At least 1 to 2 years of experience working in the Middle East market, with a deep understanding of its business landscape and cultural nuances.
• Technical Proficiency: Hands-on experience with CRM and prospecting tools such as LinkedIn, Salesforce, and Pipedrive, as well as email drip tools like Outreach and Klenty, is highly advantageous.
• Communication and Analytical Skills: Exceptional verbal and written communication abilities coupled with strong analytical skills to interpret data, identify trends, and refine outreach strategies.

Life at WebEngage

At WebEngage, we foster a culture of transparency, inclusivity, and innovation. Our work environment is designed to promote creativity, productivity, and work-life balance, empowering employees to take ownership of their roles while collaborating openly with teams across the organization. Key highlights of our workplace culture include:

• Transparency and Collaboration: Gain full visibility into team and company goals through regular monthly and quarterly town hall meetings, ensuring alignment and fostering a sense of shared purpose.
• Inclusive Work Culture: Embrace a relaxed yet professional environment that encourages diverse perspectives, open communication, and continuous growth.
• Autonomy and Growth: Enjoy the freedom to innovate and take initiative while having access to cutting-edge tools, mentorship programs, and opportunities for professional development.
• Work-Life Balance: Benefit from a contemporary leave policy that goes beyond standard sick leaves, along with comprehensive medical insurance that includes COVID-19 care and mental health support.

Join us in redefining the future of marketing automation and customer engagement. If you are passionate about driving business growth and thrive in a dynamic, collaborative environment, we invite you to apply and become part of our mission to transform customer retention strategies worldwide.

WebEngage is committed to fostering an inclusive and equitable workplace. We embrace diversity in all its forms and are dedicated to creating an environment where every individual feels respected, valued, and empowered to contribute their best. We are an equal opportunity employer and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.