IT Officer

About Red Sea Global Hospitality

Red Sea Global Hospitality is at the forefront of redefining luxury hospitality through responsible development and regenerative tourism. As a pioneering organization, we are dedicated to delivering exceptional guest experiences while fostering an extraordinary work environment for our team. Our core values—Respect, Responsibility, Passion, and Collaboration—serve as the foundation for operational excellence, innovative guest service, and sustainable practices. By joining our team, you will become part of a forward-thinking organization shaping the future of hospitality and elevating the Red Sea Global brand to new heights.

Position Overview

We are seeking a skilled and proactive IT Officer to join our team at Shebara Resort. In this role, you will play a critical part in supporting the day-to-day operations of all IT systems across the property, ensuring seamless functionality and enhancing both guest and operational experiences. Your responsibilities will encompass hardware and software support, system administration, and the maintenance of essential hospitality applications that drive our operations.

Key Responsibilities

As an IT Officer at Red Sea Global Hospitality, you will be the first point of contact for all IT-related inquiries on property. Your duties will include:

• IT Operations & Hardware Support:
  • Provide first-line technical support for all IT systems, hardware, and software across the property.
  • Troubleshoot and resolve issues related to computers, laptops, printers, scanners, POS terminals, handheld devices, networks, internet connectivity, and telecommunication systems.
  • Install, configure, relocate, and decommission IT hardware and peripherals in accordance with property standards.
  • Diagnose and repair hardware faults, coordinate warranty claims, and arrange replacements as needed.
  • Support back-of-house, meeting room, and guest-facing hardware, including displays, IPTV, in-room technology, and telephony handsets.
  • Respond promptly to IT service requests to minimize downtime and ensure uninterrupted guest services and operations.
• Hospitality Systems Support:
  • Support the daily operation, configuration, and troubleshooting of MICROS Simphony POS, including workstations, printers, payment devices, menu items, and interface connectivity.
  • Support OPERA PMS operations, including user administration, interface monitoring, night audit support, and integration with third-party systems.
  • Support the SevenRooms reservation and guest experience platform, including user access, configuration changes, and issue resolution.
  • Support the Alliants guest engagement platform, including user setup, messaging channels, and platform availability.
  • Support key card systems, PBX, and other integrated hospitality applications.
  • Monitor interfaces and integrations between hospitality systems and escalate failures promptly to minimize operational impact.
• System Maintenance & Administration:
  • Install, configure, and maintain IT equipment to ensure optimal performance and security.
  • Manage user accounts, permissions, and access controls across all systems.
  • Conduct regular system audits and updates to maintain compliance with security and operational standards.
  • Collaborate with IT support vendors to resolve escalated issues and ensure timely resolution.
• Guest & Stakeholder Support:
  • Provide exceptional technical support to guests and staff, ensuring a seamless experience across all touchpoints.
  • Liaise with cross-functional teams to identify and address IT-related challenges proactively.
  • Contribute to the continuous improvement of IT processes and systems to enhance efficiency and guest satisfaction.

Ideal Candidate Profile

We are looking for a detail-oriented and customer-focused IT professional with a passion for delivering high-quality technical support in a fast-paced hospitality environment. The ideal candidate will possess:

• Proven experience in IT support, system administration, or a similar role within the hospitality industry.
• Strong technical knowledge of hardware, software, networks, and hospitality management systems (e.g., MICROS Simphony POS, OPERA PMS).
• Excellent troubleshooting and problem-solving skills with a commitment to resolving issues efficiently.
• Strong communication and interpersonal skills to collaborate effectively with guests and internal stakeholders.
• Ability to work independently and prioritize tasks in a dynamic environment.
• Familiarity with IT security best practices and compliance standards.

At Red Sea Global Hospitality, we are committed to fostering a values-led culture that prioritizes respect, responsibility, passion, and collaboration. If you are a proactive IT professional seeking to contribute to a transformative hospitality experience, we invite you to join our team and be part of shaping the future of luxury travel.