Staff Product Manager Shipping and Fulfillment

About the Role

We are seeking a highly motivated and experienced Staff Product Manager to lead our Shipping and Fulfillment initiatives at Salla. In this pivotal role, you will be responsible for defining and executing the product vision, strategy, and roadmap to enhance our end-to-end logistics capabilities. Your expertise will drive operational excellence, improve customer satisfaction, and optimize cost efficiency across our shipping and fulfillment processes. This is an on-site position based in Jeddah, Saudi Arabia, where you will collaborate closely with cross-functional teams to deliver innovative solutions that elevate our e-commerce ecosystem.

Key Responsibilities

• Product Strategy and Roadmap: Develop and maintain a comprehensive product strategy for Shipping and Fulfillment, aligning it with the company’s long-term goals. Define clear objectives, prioritize features, and establish a scalable roadmap that balances innovation with operational feasibility.
• Cross-Functional Leadership: Partner with engineering, operations, customer support, and logistics teams to ensure seamless execution of product initiatives. Act as the primary liaison between stakeholders to gather requirements, resolve conflicts, and drive consensus on product decisions.
• Customer-Centric Innovation: Analyze customer feedback, market trends, and competitive benchmarks to identify opportunities for enhancing shipping speed, reliability, and cost-effectiveness. Implement data-driven solutions to improve the overall fulfillment experience and reduce delivery times.
• Performance Monitoring and Optimization: Establish key performance indicators (KPIs) to measure the success of shipping and fulfillment initiatives. Monitor metrics such as delivery accuracy, cost per shipment, and customer satisfaction scores, and implement corrective actions as needed to drive continuous improvement.
• Vendor and Partner Management: Collaborate with third-party logistics providers, shipping carriers, and technology vendors to negotiate contracts, evaluate service levels, and ensure alignment with product goals. Identify and onboard strategic partners that enhance our logistics capabilities.
• Stakeholder Communication: Present product updates, progress reports, and strategic recommendations to senior leadership and other key stakeholders. Translate complex technical concepts into clear, actionable insights to facilitate informed decision-making.
• Risk Management: Proactively identify potential risks in the shipping and fulfillment pipeline, such as delays, cost overruns, or regulatory compliance issues. Develop contingency plans and mitigation strategies to minimize disruptions and ensure business continuity.

Qualifications and Skills

To excel in this role, you should possess a combination of technical expertise, strategic thinking, and leadership skills. The ideal candidate will have a proven track record in product management, particularly within logistics, e-commerce, or supply chain domains. Below are the key qualifications and competencies we are looking for:

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Industrial Engineering, Computer Science, or a related field. A Master’s degree or relevant certification (e.g., PMP, Scrum) is a plus.
• Experience: Minimum of 5 years of experience in product management, with at least 3 years in a leadership role focused on shipping, fulfillment, or logistics. Prior experience in the e-commerce or retail industry is highly desirable.
• Technical Proficiency: Strong understanding of logistics operations, shipping technologies, and fulfillment systems. Familiarity with data analytics tools, ERP systems, and API integrations is beneficial. Experience with Agile methodologies and product lifecycle management is a must.
• Analytical and Problem-Solving Skills: Exceptional ability to analyze complex data sets, identify trends, and derive actionable insights. Strong problem-solving skills with a focus on delivering measurable outcomes.
• Leadership and Collaboration: Demonstrated ability to lead cross-functional teams, influence stakeholders, and drive alignment toward common goals. Excellent communication and interpersonal skills to foster a collaborative work environment.
• Industry Knowledge: Deep understanding of regional and global logistics challenges, including customs regulations, carrier performance, and last-mile delivery innovations. Awareness of emerging trends in e-commerce logistics and sustainability practices is a valuable asset.

  Why Join Salla?

  As a leading player in the e-commerce enablement space, Salla is committed to empowering businesses across the Middle East and beyond. Joining our team means contributing to a dynamic and fast-paced environment where innovation and customer-centricity are at the core of everything we do. We offer competitive compensation, professional growth opportunities, and the chance to make a tangible impact on the future of digital commerce in the region. If you are passionate about transforming logistics and fulfillment through technology and strategy, we invite you to apply and become a key driver of our success.