Customer Helpdesk Specialist.SC Replenishment West

Customer Helpdesk Specialist – Supply Chain Replenishment (West)

Join Panda Retail Company, a leading name in the Savola Group, as a Customer Helpdesk Specialist for Supply Chain Replenishment in the Western region of Saudi Arabia. Based in Jeddah, this on-site role is designed for professionals who thrive in dynamic environments and are committed to delivering exceptional customer service while ensuring seamless supply chain operations.

Key Responsibilities

In this pivotal position, you will serve as the primary point of contact for internal and external stakeholders, addressing inquiries, resolving issues, and providing timely support to maintain the efficiency of the replenishment process. Your responsibilities will include:

• Issue Resolution: Investigate and resolve customer and stakeholder queries related to supply chain replenishment, ensuring accurate and efficient responses to maintain operational continuity.
• Process Support: Assist in the monitoring and execution of replenishment processes, ensuring adherence to established procedures and timelines to prevent disruptions in the supply chain.
• Communication Hub: Act as a liaison between the supply chain team, retail operations, and external partners, facilitating clear and effective communication to align objectives and resolve discrepancies.
• Data Management: Maintain accurate records of customer interactions, inquiries, and resolutions, ensuring all documentation is up-to-date and accessible for reporting and analysis.
• Continuous Improvement: Identify trends and recurring issues in customer feedback or supply chain processes, proposing actionable solutions to enhance efficiency and service quality.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and competencies:

• Education: A bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field is preferred. Alternatively, relevant experience in customer service or supply chain operations may be considered.
• Experience: Minimum of 2-3 years of experience in a customer service, helpdesk, or supply chain support role, with a proven track record of resolving complex issues and improving processes.
• Technical Proficiency: Familiarity with supply chain management systems, ERP software, and Microsoft Office Suite (Excel, Word, Outlook) is essential. Experience with CRM tools is a plus.
• Communication Skills: Exceptional verbal and written communication skills in both Arabic and English, with the ability to articulate solutions clearly and professionally to diverse audiences.
• Problem-Solving: Strong analytical and problem-solving abilities, with a keen attention to detail and the capacity to work under pressure to meet tight deadlines.
• Team Collaboration: Ability to work effectively in a team-oriented environment, collaborating with cross-functional departments to achieve shared goals and deliver outstanding results.

Why Join Us?

As a Customer Helpdesk Specialist at Panda Retail Company, you will be part of a dynamic and innovative organization that values excellence, integrity, and customer-centricity. You will have the opportunity to:

• Contribute to the success of a leading retail brand in the region, with a strong commitment to sustainability and community impact.
• Develop your skills and advance your career within a supportive and growth-oriented environment.
• Work alongside industry professionals who are dedicated to driving operational excellence and delivering superior customer experiences.

If you are a proactive problem-solver with a passion for customer service and supply chain operations, we invite you to apply and become a valued member of our team in Jeddah.