Coordinator - Reception and Retail

Join Amaala Yacht Club – A Premier Destination for Luxury Yachting and Regenerative Tourism

At Amaala Yacht Club, located within the stunning Triple Bay Marina on Saudi Arabia’s northwestern coast, we redefine the essence of modern yachting. As a flagship project by Red Sea Global (RSG), our world-class marina offers 120 berths for superyachts up to 130 meters, complemented by a vibrant Marina Village that blends luxury, leisure, and urban sophistication. More than a marina, Amaala Yacht Club is committed to sustainability and regenerative tourism, safeguarding the natural beauty of mangroves, seagrass, and corals. Aligned with Vision 2030, we are elevating Saudi Arabia’s global standing in the yachting industry and preparing to host the Grand Finale of The Ocean Race in 2027. Whether your passion lies in adventure, relaxation, or elite social experiences, Amaala Yacht Club is your gateway to an extraordinary nautical journey. We invite you to join our visionary team and play a pivotal role in shaping the future of luxury yachting.

Position Overview

The Coordinator – Reception and Retail is a dynamic frontline professional responsible for delivering exceptional service at the yacht club’s reception and boutique retail outlet. This dual-role position serves as the first point of contact for members and guests, ensuring seamless check-ins, inquiries, and a curated shopping experience. The ideal candidate will uphold the highest standards of luxury hospitality, combining administrative precision with a passion for service and retail excellence. If you thrive in a fast-paced, guest-centric environment and possess a keen eye for detail, this role offers a unique opportunity to contribute to an iconic maritime destination.

Key Responsibilities

Reception Duties

• Welcome guests, visitors, and members with professionalism and warmth, ensuring a memorable first impression.
• Manage front desk operations, including guest registration, appointments, bookings, and inquiries.
• Handle incoming calls, emails, and correspondence with promptness and accuracy, ensuring timely follow-ups.
• Provide guests with precise information about facility services, programs, events, and amenities.
• Coordinate guest requests and collaborate with internal departments to resolve inquiries efficiently.
• Maintain the reception and public areas in pristine condition, upholding the club’s luxury standards.
• Support concierge and administrative tasks as needed to enhance operational efficiency.

Retail Operations Duties

• Ensure the seamless operation of the retail outlet while delivering an exceptional customer experience.
• Assist guests and customers with product inquiries, purchases, and recommendations.
• Manage retail inventory, including stock replenishment, merchandise displays, and product presentation.
• Monitor product availability and coordinate reordering processes with stakeholders.
• Process sales transactions accurately using POS systems and maintain detailed transaction records.
• Support promotional campaigns, seasonal initiatives, and merchandising strategies to drive sales.
• Ensure retail areas adhere to company presentation and brand standards at all times.

Administrative and Coordination Duties

• Maintain accurate records of guest interactions, bookings, retail sales, and inventory reports.
• Prepare operational and sales reports as required to support data-driven decision-making.
• Assist in the coordination of events, activities, and special programs to enhance guest engagement.
• Support budget tracking, purchase requests, and supplier coordination where applicable.
• Ensure strict adherence to company policies, procedures, and service standards.
• Collaborate with internal teams to facilitate smooth operational delivery and guest satisfaction.

Customer Service & Guest Experience

• Deliver consistently high-quality customer service, exceeding guest expectations at every interaction.
• Address guest concerns and complaints with professionalism, escalating issues when necessary.
• Promote products, services, memberships, and activities to maximize guest engagement and revenue opportunities.
• Build and nurture positive relationships with guests and stakeholders to enhance satisfaction and loyalty.

Qualifications and Experience

• Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, Tourism, or a related field.
• 0-1 years of relevant experience in customer service, retail, or hospitality, preferably in a luxury or high-end environment.
• Strong proficiency in English; additional languages are a plus.
• Excellent communication, interpersonal, and organizational skills with a customer-centric approach.
• Familiarity with POS systems, Microsoft Office Suite, and basic administrative tasks.
• Ability to work in a fast-paced, dynamic environment while maintaining composure under pressure.
• Passion for luxury hospitality, retail, and delivering exceptional guest experiences.