Computer Technician

Join Our After-Sales Service Team as a Computer Technician

We are seeking a highly skilled and customer-focused Computer Technician to become an integral part of our After-Sales Service team. In this role, you will be responsible for delivering exceptional technical support, ensuring customer satisfaction, and maintaining the highest standards of service excellence. Your expertise in computer and mobile device maintenance will play a critical role in resolving technical issues, performing installations, and providing timely solutions to our valued customers. If you are passionate about technology, possess strong problem-solving skills, and thrive in a dynamic retail or service environment, we invite you to apply and contribute to our team’s success.

Key Responsibilities

As a Computer Technician, your primary duties will include:

• Device Protection and Installation: Install high-quality screen protectors and coatings for mobile phones and smartwatches to enhance durability and user experience.
• Operating System Management: Install, configure, and troubleshoot Windows operating systems on PCs and laptops to ensure optimal performance and compatibility.
• Software Installation and Support: Install, activate, and troubleshoot essential software, including Microsoft Office suites and antivirus programs, to safeguard systems against threats and improve functionality.
• System Reinstallation and Data Transfer: Perform formatting and reinstallation of operating systems on mobile devices, PCs, and laptops. Additionally, facilitate seamless data transfer between devices of varying brands and operating systems to meet customer needs.
• Peripheral Configuration: Configure and troubleshoot printers and related peripherals, ensuring seamless connectivity and functionality for our customers.
• Technical Support and Issue Resolution: Provide expert technical support by diagnosing and resolving hardware and software issues efficiently, minimizing downtime for our customers.
• Service Request Management: Receive maintenance devices from customers, accurately document service requests in our system, and ensure timely follow-up and resolution.
• Customer Interaction: Deliver professional and courteous service, addressing customer inquiries and concerns with clarity and efficiency to foster long-term relationships.

Requirements

To excel in this role, you must meet the following qualifications:

• Technical Proficiency: Proven experience in computer and mobile device maintenance, with a strong understanding of hardware and software systems.
• Operating System Knowledge: In-depth familiarity with Windows operating systems and Microsoft Office suites, including installation, configuration, and troubleshooting.
• Software Expertise: Hands-on experience with antivirus software installation, activation, and management to ensure system security.
• Peripheral Troubleshooting: Basic understanding of printer configuration and troubleshooting to address common connectivity and functionality issues.
• Customer Service Excellence: Exceptional communication and interpersonal skills, with the ability to interact professionally with customers in a fast-paced environment.
• Adaptability and Efficiency: Capacity to work under pressure, manage multiple tasks simultaneously, and deliver results within tight deadlines.

If you are a detail-oriented professional with a passion for technology and a commitment to delivering outstanding service, we encourage you to apply and become a valued member of our After-Sales Service team.