Support Services Manager

Overview

We are seeking a highly motivated and detail-oriented Support Services Manager – Human Resources to join our team in Jeddah, Saudi Arabia. In this pivotal role, you will play a critical part in overseeing and enhancing HR support services, ensuring seamless operational efficiency across the organization. The ideal candidate will act as a liaison between internal departments and external service providers, manage vendor relationships, and support the execution of HR operational initiatives. Your expertise will contribute directly to maintaining a well-organized, compliant, and productive work environment.

Key Responsibilities

As the Support Services Manager, you will be responsible for a wide range of operational and administrative functions that underpin the HR department’s success. Your core duties will include:

• Operational Oversight: Ensure the smooth functioning of HR support services by monitoring daily operational activities in alignment with company policies, procedures, and best practices.
• Vendor and Service Provider Management: Build and maintain strong relationships with external vendors and service providers, ensuring adherence to service level agreements (SLAs) and contractual obligations.
• Invoice and Payment Coordination: Review supplier invoices for accuracy and compliance with contractual terms, coordinate invoice processing, and facilitate timely payment requests in collaboration with the Finance Department.
• Record Keeping and Reporting: Maintain meticulous records of invoices, payments, and operational activities, and prepare periodic performance reports to support data-driven decision-making.
• HR Operational Support: Assist in the execution of day-to-day HR administrative processes, including workplace readiness, facilities management, and logistical arrangements for internal meetings and employee events.
• Stakeholder Collaboration: Work closely with HR, Finance, and other internal stakeholders to support ongoing projects, business initiatives, and cross-functional initiatives that drive organizational success.
• Process Improvement: Identify operational challenges and inefficiencies, and propose actionable recommendations to enhance processes, reduce costs, and improve service delivery.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and competencies:

• Education: A Diploma or Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Experience: A minimum of 2–4 years of relevant experience in support services, operations, administration, or a similar role, with a proven track record in HR or financial operations being a strong advantage.
• Technical Proficiency: Strong working knowledge of basic financial processes, including invoice management, payment cycles, and compliance with contractual terms.
• Organizational Skills: Exceptional ability to prioritize tasks, manage multiple deadlines, and maintain high levels of accuracy in a fast-paced environment.
• Communication and Stakeholder Management: Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams, external vendors, and senior leadership.
• Technical Competencies: Proficiency in Microsoft Office applications, particularly Excel for data analysis and reporting, and Outlook for email and calendar management.

Preferred Competencies

While not mandatory, the following skills and attributes will enhance your candidacy for this role:

• Adaptability: The ability to thrive in a dynamic environment and manage competing priorities with ease.
• Problem-Solving: A proactive mindset with a focus on identifying solutions and driving continuous improvement.
• Teamwork and Collaboration: A collaborative approach with strong interpersonal skills, enabling you to work effectively across departments and build positive working relationships.

Why Join Us?

As a Support Services Manager, you will have the opportunity to make a tangible impact on the organization by streamlining processes, enhancing operational efficiency, and supporting the HR function in delivering exceptional service. This role offers a dynamic work environment, professional growth opportunities, and the chance to contribute to the success of a forward-thinking organization in Jeddah, Saudi Arabia.