Internal & External Communication Senior Officer

About the Role

We are seeking a highly motivated and strategic Internal & External Communication Senior Officer to join our Marketing Division. In this pivotal role, you will be responsible for developing and executing comprehensive communication plans that align with our organizational goals while fostering a culture of transparency, engagement, and collaboration. Your expertise will bridge the gap between internal stakeholders and external audiences, ensuring consistent messaging that reinforces our brand values of simplicity, reliability, proactivity, and pride. This position offers an exciting opportunity to shape the narrative of our company, enhance employee engagement, and strengthen our reputation within the community.

Key Responsibilities

As an Internal & External Communication Senior Officer, your core responsibilities will include:

• Strategic Communication Planning: Design and implement integrated internal and external communication strategies that support the Marketing Division’s objectives, ensuring alignment with broader organizational goals.
• Content Development & Management: Create compelling and high-impact content for internal communication channels, including newsletters, emails, intranet articles, and presentations, tailored to diverse audiences within the organization.
• Cross-Functional Collaboration: Partner with various teams across the Marketing Division to gather updates, achievements, and key messages, ensuring accurate and timely dissemination of information.
• Intranet Management: Oversee the company’s intranet platform, curating and updating content to maintain relevance, accessibility, and engagement for all employees.
• Event Coordination: Organize and execute internal events, meetings, and workshops that promote knowledge sharing, team cohesion, and professional development within the Marketing Division.
• Feedback & Analytics: Monitor the effectiveness of internal communication initiatives through feedback mechanisms and data analytics, providing actionable insights to enhance engagement and messaging strategies.
• Stakeholder Liaison: Act as a bridge between the Marketing Division and other departments, ensuring cohesive and unified communication strategies across the organization.
• Senior Management Support: Provide high-quality communication materials and presentations to support senior leadership in conveying strategic initiatives and company updates.

Qualifications & Experience

To excel in this role, you will bring the following qualifications and experience:

• A Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
• 3-5 years of experience in internal communications, preferably within a marketing or corporate environment, with a proven track record of developing and executing communication strategies.
• Exceptional writing and editing skills, with the ability to craft clear, concise, and engaging content for diverse communication channels.
• Proficiency in communication tools and platforms, including email marketing software, intranet systems, and collaboration tools such as Microsoft Teams or SharePoint.
• Event planning expertise, including logistics management, agenda development, and coordination of multi-stakeholder events.
• Strong organizational and project management abilities, with the capacity to prioritize tasks and manage multiple projects efficiently in a fast-paced environment.
• Excellent interpersonal and relationship-building skills, enabling effective collaboration with colleagues at all levels of the organization.
• Creative problem-solving mindset, with a proactive approach to identifying and implementing improvements in communication processes and practices.

Key Competencies

In addition to the above qualifications, the ideal candidate will demonstrate the following competencies:

• Strategic Thinking: Ability to develop and execute communication plans that align with organizational goals and drive engagement.
• Adaptability: Flexibility to respond to evolving priorities, deadlines, and organizational needs while maintaining high standards of quality.
• Attention to Detail: Commitment to accuracy and precision in content creation, message delivery, and event execution.
• Storytelling & Content Creation: Proficiency in tailoring messages to different audiences and leveraging storytelling techniques to enhance engagement.
• Collaboration & Influence: Strong interpersonal skills to build relationships, influence stakeholders, and foster a culture of open communication.

If you are a dynamic and results-driven professional with a passion for communication and a commitment to excellence, we invite you to apply for this exciting opportunity to make a meaningful impact within our organization.