Catering Sales Manager

Position Overview

Join InterContinental Hotels & Resorts®, a global leader in luxury hospitality, where exceptional guest experiences are at the heart of everything we do. As a Catering Sales Manager (Reactive), you will play a pivotal role in driving revenue growth and expanding our catering sales portfolio by leveraging the unique ambiance of Shura Island and the cultural richness of The Red Sea. This dynamic position requires a strategic thinker with a passion for sales, client relationship management, and flawless event execution. You will collaborate with cross-functional teams to deliver unforgettable events while ensuring alignment with brand values and revenue objectives.

Key Responsibilities

In this role, your core responsibilities will include:

• Driving Catering Sales & Market Growth:
  • Develop and present tailored proposals, menus, and presentations that highlight the distinctive offerings of Shura Island and The Red Sea.
  • Partner with the commercial team to align catering sales strategies with hotel-wide objectives and revenue targets.
  • Analyze market trends, competitor offerings, and seasonal demand to identify opportunities for growth and risk mitigation.
  • Proactively engage with corporate, leisure, and group clients to secure MICE (Meetings, Incentives, Conferences, and Exhibitions) business.
• Client Management & Event Planning:
  • Act as the primary point of contact for group catering clients, guiding them from proposal development to event execution.
  • Collaborate closely with culinary, banquet operations, and AV teams to ensure seamless event delivery.
  • Enhance client satisfaction through personalized service, anticipatory planning, and meticulous attention to detail.
  • Upsell premium event enhancements, including luxury suites, exclusive dining experiences, recreational activities, and wellness offerings.
• Strategic Collaboration & Execution:
  • Work with the marketing team to create compelling sales collateral and promotional campaigns that showcase our catering capabilities.
  • Conduct property tours, FAM trips, and site inspections to build client confidence and secure bookings.
  • Coordinate client site inspections, pre-event meetings, and logistics in collaboration with internal stakeholders.
  • Ensure all contracts, Banquet Event Orders (BEOs), and client communications are accurate, timely, and compliant with brand standards.
  • Monitor conversion rates, forecast revenue, and generate performance reports to track KPIs and support data-driven decision-making.
• Reporting & Analysis:
  • Prepare and conduct BEO meetings to finalize event details and client expectations.
  • Generate weekly and monthly BOB (Banquet Operations Briefing) reports, conversion reports, and revenue forecasts.
  • Maintain accurate records of accounts, events, and client contacts in the Property Management System (PMS).
  • Update the PMS with all incoming inquiries and associated revenues in a timely manner.
  • Respond promptly to inquiries via platforms such as Meeting Broker, CVENT, LeadShare, and the sales proactive team.

Qualifications & Requirements

To excel in this role, you should possess the following qualifications and experience:

• A Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum of 3 years of catering sales experience in a luxury hotel or resort environment.
• A proven track record of achieving revenue targets, managing complex events, and cultivating key accounts.
• Pre-opening experience is considered a significant advantage.
• Proficiency in Opera S&C and Delphi systems is essential.

Additional Requirements

To thrive in this role, you must demonstrate a commitment to excellence and adherence to hotel standards:

• Comply with all hotel rules, regulations, and provisions outlined in the employment handbook.
• Adhere to company grooming standards to maintain a professional image that reflects the hotel’s brand.
• Follow time and attendance policies to ensure operational efficiency and accountability.
• Participate actively in training and development programs to enhance your skills and contribute to your professional growth.
• Demonstrate a thorough understanding of health, hygiene, and fire life safety policies, as well as emergency and evacuation procedures.

Our Promise to You

At InterContinental Hotels & Resorts®, we are dedicated to fostering a culture of True Hospitality, where every colleague is empowered to create meaningful connections with guests. This commitment is reflected in our core service skills, including:

• True Attitude: Demonstrating approachability, confidence, and respect to build lasting relationships with clients and colleagues.
• Stay in the Moment: Anticipating and understanding guest needs with attentiveness and ownership to deliver exceptional service.
• Make it Memorable: Leveraging your knowledge, creativity, and personal style to craft unforgettable experiences that leave a lasting impression.

If you are a results-driven professional with a passion for luxury hospitality and event management, we invite you to join our team and contribute to our legacy of excellence.