Admin officer

Position Overview

We are seeking a highly skilled and experienced Admin Officer to join our dynamic team. This role is pivotal in ensuring the seamless operation of our IT infrastructure, providing exceptional technical support, and maintaining robust network security. The ideal candidate will possess extensive expertise in IT administration, network management, and end-user support, with a proven ability to troubleshoot complex issues and deliver timely solutions. As an integral member of our organization, you will collaborate closely with management, staff, and external stakeholders to uphold operational excellence and drive technological advancements.

Key Responsibilities

The Admin Officer will be responsible for a wide range of technical and administrative duties, including:

• Network and System Administration: Maintain and administer Windows LANs, including workstations, servers, print servers, hubs, and cabling for the head office. Implement file system security, fault tolerance, and access rights for various staff levels.
• Technical Support and Troubleshooting: Diagnose and resolve hardware and software conflicts, login issues, IP address problems, and network connectivity challenges. Provide end-user support for standalone computers, LAN/WAN settings, and software applications.
• Security and Backup Management: Configure and implement corporate enterprise backup systems to safeguard critical data. Administer antivirus solutions, such as TVD (Total Virus Defense), Office Scan, and Kaspersky, to protect servers and networks from threats.
• User Account and Inventory Management: Administer over 225 user accounts and manage the inventory of servers, PCs (including HP, IBM, Sony, Dell, and Toshiba models), printers, and scanners. Ensure accurate documentation and asset tracking.
• Remote Site Connectivity: Configure remote site connections and set up dynamic report schedulers to streamline operations and enhance efficiency.
• Policy Development and Compliance: Formulate IT policies, objectives, and strategies in alignment with organizational goals. Participate in annual business planning and budgeting processes to support IT initiatives.
• Collaboration and Training: Work closely with the corporate IS/IT support group to diagnose and correct issues. Conduct software application training and provide guidance to end users on best practices for IT equipment and systems.

Required Qualifications and Skills

To excel in this role, candidates must meet the following criteria:

• Education: Associate Degree in Computer Technology or a related field.
• Experience: Over 7 years of diversified IT experience, including networking, administration, documentation, and IT policy development.
• Technical Proficiency:
  • Operating Systems: Proficiency in Microsoft Windows (9x/NT/2000/ME/XP/Vista/Win7), Office suites (XP/2000, 2003, 2007), MS Project, and MS Visio.
  • Hardware: Expertise in PC compatibles, including installation, diagnostics, and troubleshooting of HDDs, CPUs, motherboards, expansion cards, printers, and removable drives.
  • Networking: Experience in maintaining and troubleshooting networks, including Microsoft Windows Server (NT 4.0, 2000, 2003, 2008), Cisco routers, SonicWALL firewalls, ISA proxy servers, Exchange Server, and Novell Netware/GroupWise/ZENworks.
  • Security: Knowledge of network security protocols, including TCP/IP, DHCP, DNS, WINS, HTTP/HTTPS, SMTP, and IPX/SPX. Familiarity with antivirus solutions and firewall configurations.
• Languages: Fluency in both English and Arabic.
• Training: Completed training in networking, IT equipment maintenance, and security protocols.

Personal Attributes and Work Environment

The successful candidate will demonstrate exceptional organizational skills, a proactive approach to problem-solving, and a commitment to delivering outstanding client service. The ability to prioritize tasks in a fast-paced environment, maintain a positive attitude, and collaborate effectively with all levels of staff is essential. This role requires a detail-oriented individual with strong communication skills and a passion for technology and innovation.

Reporting Structure

The Admin Officer will report directly to the Executive Managing Officer and work closely with the Technical Director, Discipline Managers, Finance, and Administration teams. External collaboration will involve IT suppliers, Internet Service Providers, and STC to ensure seamless IT operations and support.