Customers & External Identities Senior Expert

Senior Identity and Access Management Expert – Driving Secure Digital Transformation

We are seeking a highly skilled Customers & External Identities Senior Expert to lead the strategic implementation and optimization of identity and access management (IAM) solutions for STC’s Group third-party HRMS and customer-facing digital platforms. In this pivotal role, you will architect, deploy, and govern cutting-edge IAM technologies while ensuring compliance with national cybersecurity regulations (NCA) and STC’s stringent governance standards. Your expertise will be instrumental in enhancing security, operational efficiency, and user experience across STC’s digital ecosystem, including stc Play, stc TV, and the MySTC portal.

As a trusted advisor, you will collaborate with cross-functional teams—including Cyber Defense, HR, IT, and business stakeholders—to design and enforce robust identity verification, lifecycle management, and access control frameworks. Your leadership will drive the adoption of advanced technologies such as machine learning, user behavior analytics, and risk-based authentication to mitigate threats, streamline workflows, and align IAM solutions with evolving cybersecurity trends and business objectives.

Key Responsibilities

Your role will encompass a broad spectrum of strategic and operational duties:

• Architect and Extend IAM Solutions: Lead the integration of STC’s identity management tools with Group third-party HRMS systems, ensuring seamless identity lifecycle management while adhering to least privilege principles and STC’s regulatory frameworks.
• Design and Implement Identity Verification: Develop and oversee identity verification technologies for third-party offshore users, harmonizing with HR and IT processes to ensure compliance and security.
• Enhance Security Through Analytics: Deploy IAM machine learning and user behavior analytics to proactively identify and mitigate risks associated with third-party and customer identities, reducing vulnerabilities in STC’s IT applications and telecom networks.
• Risk-Based Authentication: Design and implement dynamic authentication mechanisms based on user-defined risk scores, enhancing security without compromising usability.
• Audit and Compliance Governance: Conduct rigorous audits of third-party user lifecycle management processes, flagging access misuse or policy violations, and collaborating with stakeholders to address risks and ensure alignment with CS Governance policies.
• Customer-Centric IAM Solutions: Lead the design and maintenance of Customer Identity & Access Management (CIAM) technologies for Group applications, ensuring a seamless and secure digital experience from registration to user management. This includes monitoring performance, maintaining infrastructure updates, and establishing 24/7 oversight to detect anomalies.
• API and Integration Security: Ensure the secure development and maintenance of APIs for customer identity integrations, safeguarding data flows between IAM systems and business applications.
• Threat Intelligence Collaboration: Partner with the Cyber Defense Center to create and refine threat use cases, leveraging data-driven insights to bolster identity and access monitoring for both third-party and customer users.
• Innovation and Compliance: Stay ahead of industry trends in Digital Identity Management (DIM) and Access Control (AC) solutions, implementing upgrades and enhancements to align with STC’s cybersecurity policies and business needs.
• User Experience and Design Thinking: Apply design-thinking principles to enhance IAM user experiences, ensuring solutions are intuitive, secure, and aligned with business unit requirements while minimizing friction in digital access.

Why This Role Matters

In today’s digital-first landscape, identity and access management are critical pillars of cybersecurity and operational resilience. As a Senior Expert, you will play a transformative role in shaping STC’s approach to secure digital engagement, balancing innovation with compliance. Your work will not only protect STC’s systems from evolving cyber threats but also empower customers and third-party users with a seamless, trustworthy digital experience.

Qualifications and Experience

To excel in this demanding yet rewarding role, you must bring:

• Proven Expertise: A minimum of 7 years of relevant experience, with at least 3–4 years in a similar senior IAM or identity management role. Prior experience in telecommunications or technology systems security, particularly in risk management, is highly valued.
• Technical Proficiency: Deep knowledge of IAM frameworks, identity verification technologies, risk-based authentication, and user behavior analytics. Familiarity with machine learning applications in cybersecurity is a significant advantage.
• Certifications: Industry-recognized certifications in areas such as CISSP, CAP, SSCP, (ISC)², CCFP, or CISM (for security), BCM, CBCP, or DRCS (for disaster recovery), and ITSM/ITIL (for service management) are preferred.
• Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field, complemented by a Master’s in Business Administration or Cyber Security for added strategic insight.
• Soft Skills: Exceptional analytical, organizational, and problem-solving skills, coupled with strong decision-making and planning abilities. You must thrive in collaborative environments, bridging technical complexities with business objectives.

This is an opportunity to make a lasting impact on STC’s digital security posture while contributing to the future of identity management in a dynamic, fast-growing organization.