Key Account Sales Specialist

Key Account Sales Specialist – Drive Retail Excellence and Strategic Growth

Join our dynamic team as a **Key Account Sales Specialist**, where you will play a pivotal role in shaping the success of our retail partnerships by ensuring seamless execution, operational excellence, and commercial strategy alignment. In this dynamic position, you will collaborate closely with retail partners, merchandising teams, and cross-functional stakeholders to optimize in-store and online presence, enhance product visibility, and drive sustainable growth for our brand.

As a Key Account Sales Specialist, you will be responsible for maintaining high standards of in-store excellence while fostering strong relationships with key retail accounts. Your strategic approach will ensure that commercial agreements are executed flawlessly, promotions are executed on time, and product performance metrics are continuously monitored and improved. This role demands a proactive, detail-oriented professional who thrives in a fast-paced environment and is committed to delivering measurable results.

Key Responsibilities:

• Execution of Commercial Agreements: Oversee the implementation of commercial agreements, including Business Development Agreements (BDAs), ensuring all deliverables are met both in-store and online. Act as the primary liaison between our team and retail partners to guarantee alignment and adherence to contractual terms.
• In-Store and Digital Performance Monitoring: Conduct regular store visits and digital platform audits to assess product visibility, stock levels, pricing accuracy, and promotion execution. Utilize data-driven insights to identify opportunities for improvement and drive corrective actions.
• On-Shelf Availability (OSA) Optimization: Monitor OSA metrics and proactively address stock or replenishment issues by coordinating with supply chain and sales teams. Ensure seamless inventory management to maintain optimal product availability and minimize out-of-stock scenarios.
• Retailer and E-Commerce Coordination: Serve as the primary point of contact for retailers and e-commerce platforms, ensuring accurate listings, competitive pricing, and consistent brand representation across all channels. Collaborate with merchandising teams to maintain planogram compliance and enhance shelf presence.
• Cross-Channel Strategy Implementation: Work across modern trade, general trade, and e-commerce channels to ensure cohesive execution of brand initiatives. Align strategies to maximize market penetration and customer engagement.
• Performance Analytics and Insights: Track and analyze retail performance metrics, competitor activities, and in-store insights to inform strategic business decisions. Provide actionable recommendations to enhance market positioning and revenue growth.
• New Product Launch Support: Play a critical role in the launch of new products by preparing stores, ensuring staff awareness, and confirming listing execution. Coordinate with cross-functional teams to create a seamless launch experience.
• Customer Satisfaction and Feedback Management: Follow up on delivery schedules, retail feedback, and customer inquiries to ensure high levels of satisfaction. Address concerns promptly and collaboratively to maintain strong retail partnerships.
• Reporting and Performance Tracking: Compile and submit daily and weekly reports detailing store performance, field issues, and retail updates. Use data to drive continuous improvement and strategic planning.

Qualifications and Skills:

To excel in this role, you will bring a blend of academic expertise and hands-on experience in retail sales, coupled with strong analytical and interpersonal skills. Ideal candidates will possess:

• A Bachelor’s degree in Business Administration, Marketing, or a related field, reflecting a strong foundation in commercial strategy and consumer behavior.
• 2–3 years of experience in retail field sales, with a preference for candidates who have worked in the FMCG or food & beverage sectors. Prior experience in managing key accounts and executing commercial agreements is highly advantageous.
• Proficiency in both Arabic and English, enabling effective communication with diverse stakeholders and retail partners.
• Strong communication and interpersonal skills, essential for building and maintaining relationships with retailers, suppliers, and internal teams.
• Analytical acumen to interpret retail performance metrics, identify trends, and derive actionable insights to support business objectives.
• Coordination and stakeholder management capabilities, allowing you to effectively align multiple teams and ensure seamless execution of projects.

If you are a results-driven professional with a passion for retail strategy and a commitment to driving operational excellence, we invite you to apply and be part of a team that shapes the future of our brand in the market.