Business Development Manager

Position Overview

We are seeking a dynamic and results-driven Business Development Manager – Gift Cards to spearhead the expansion of our Shukran Gift Cards business across physical, digital, and partner channels, with a primary focus on accelerating B2B sales growth. In this pivotal role, you will play a key part in driving revenue, enhancing customer engagement, and ensuring operational excellence. Your responsibilities will span sales support, strategic partnership management, and program execution, all while collaborating closely with cross-functional teams to deliver measurable business outcomes.

Key Responsibilities

The successful candidate will be responsible for the following core functions:

• Sales & Growth Strategy:
  • Support the achievement of sales and revenue targets across all channels, including consumer, B2B, digital, and partner networks.
  • Drive proactive B2B growth initiatives by identifying, engaging, and converting corporate clients, aggregators, and distributors into high-value partnerships.
  • Develop and deliver compelling proposals, offers, and presentations tailored to corporate and partner clients to secure new business opportunities.
  • Monitor and manage the sales pipeline, account activity, and performance dashboards to ensure transparency and accountability.
• Partnership Coordination & Management:
  • Oversee day-to-day relationships with partners across all channels, with a special emphasis on nurturing B2B and corporate client relationships.
  • Lead the onboarding and integration of new partners, ensuring timely completion of documentation, system setup, and compliance adherence.
  • Collaborate with Finance and Legal teams to manage contracts, invoicing, and regulatory compliance requirements efficiently.
  • Evaluate partner sales performance, provide actionable feedback, and implement strategies to enhance collaboration and results.
• Marketing & Promotional Initiatives:
  • Partner with the Marketing team to design and execute campaigns that elevate gift card visibility and drive sales across consumer and B2B channels.
  • Support the execution of seasonal, tactical, and partner-specific promotions, both online and in-store, to maximize engagement and conversions.
  • Analyze campaign performance metrics and share actionable insights to refine future marketing strategies and improve ROI.
• Program Operations & Enhancements:
  • Contribute to the seamless operation of the gift card program, including issuance, redemption, reporting, and financial reconciliations.
  • Assist in the development, launch, and integration of new gift card products, loyalty programs, and payment system enhancements.
  • Work collaboratively with internal teams—such as Finance, IT, Customer Care, and Marketing—to resolve operational challenges and ensure flawless program execution.
• Data Analytics & Reporting:
  • Monitor and report on critical performance indicators, including sales, redemptions, breakage, and channel effectiveness.
  • Provide strategic insights and recommendations focused on optimizing B2B sales performance and overall business growth.
  • Maintain and update performance dashboards, trackers, and market/competitor intelligence reports to inform decision-making.

Qualifications & Competencies

Education & Experience:

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Minimum of 3–5 years of relevant experience in sales, partnerships, or account management, preferably within retail, loyalty programs, or payments industries.
• Demonstrated passion for sales and business development, with a strong focus on B2B client acquisition and retention.
• Proven ability to develop and deliver persuasive presentations and proposals to senior stakeholders.
• Proficiency in data analysis using Excel and PowerPoint; experience with CRM systems is considered a valuable asset.

Core Competencies:

• Commercially astute with a strong drive for achieving targets and exceeding performance expectations.
• Exceptional relationship-building and client engagement skills, with the ability to foster long-term partnerships.
• Analytical mindset with a keen attention to detail and robust problem-solving capabilities.
• Self-motivated, adaptable, and committed to continuous learning and professional growth.
• Strong team collaborator with the ability to work effectively across departments and influence stakeholders at all levels.
• Fluent in English (verbal and written); proficiency in Arabic is an added advantage.