Agent Engineer

About Us

Founded with passion in the Kingdom of Saudi Arabia and infused with the cutting-edge expertise of Silicon Valley, we are pioneering transformative solutions in Voice AI and AI-driven agent technologies. As we accelerate our expansion in a dynamic and high-potential market, we are seeking top-tier talent to join our mission. Our team thrives on innovation, collaboration, and a relentless pursuit of excellence, delivering AI-powered solutions that redefine customer engagement and operational efficiency.

Role Overview

As an Agent Engineer, you will collaborate closely with cross-functional teams—including engineering, product development, and client services—to design, develop, and deploy intelligent AI agents that address real-world challenges. You will play a pivotal role in shaping Proof of Concepts (POCs), driving the end-to-end implementation of AI agents, and maintaining direct engagement with clients. This position offers a unique opportunity to gain hands-on experience in one of the most transformative and rapidly evolving domains of artificial intelligence.

Key Responsibilities

• POC Development: Support the creation of Proof of Concepts for new client use cases, guiding projects from initial scoping through to the delivery of a fully functional, demo-ready solution.
• Agent Design & Implementation: Design and build AI agents using our proprietary platform, translating client-specific requirements into efficient, scalable agent workflows that deliver measurable outcomes.
• End-to-End Ownership: Take full responsibility for the delivery of agent implementations, ensuring adherence to project timelines, quality standards, and client expectations.
• Client Engagement: Act as a liaison between technical teams and clients, gathering detailed requirements, presenting progress updates, addressing inquiries, and managing expectations throughout the project lifecycle.
• Quality Assurance & Evaluation: Analyze recorded interactions between AI agents and customers, assessing each conversation for accuracy, tone, compliance with policies, and overall customer experience.
• Performance Scoring & Documentation: Evaluate agent performance against a structured quality rubric, documenting findings in our centralized QA tracking system to support continuous improvement.
• Issue Identification & Reporting: Detect and flag agent errors, instances of hallucination, missed customer cues, and policy or compliance violations, ensuring prompt resolution by the relevant teams.
• Trend Analysis & Insights: Identify recurring patterns and trends across customer interactions, such as common failure modes, frequently asked questions, and opportunities to enhance agent prompts and workflows.
• Collaborative Feedback Loop: Partner with the Operations team to provide actionable feedback that informs agent training, prompt optimization, and broader product enhancements.
• Rubric Refinement: Contribute to the ongoing evolution of the QA rubric and scoring guidelines, ensuring they remain aligned with the evolving capabilities and objectives of our AI agents.
• Performance Reporting: Compile and present weekly quality reports that summarize key performance metrics, critical issues, and actionable recommendations for improvement.
• Multi-Channel Review: Occasionally assess chat or text-based agent transcripts in addition to voice interactions, ensuring consistency and quality across all communication channels.

Requirements

• Foundational knowledge of software testing principles, methodologies, and best practices.
• Familiarity with testing tools, automation frameworks, or programming languages is considered advantageous.
• Exceptional attention to detail and strong analytical problem-solving capabilities.
• Outstanding written and verbal communication skills, with the ability to articulate complex technical concepts clearly and concisely.
• Proven adaptability and eagerness to learn in a fast-paced, ever-changing technological landscape.
• Fluency in both Arabic and English, with the ability to read, write, and converse proficiently in both languages.
• Residency in Riyadh, Saudi Arabia, with the ability to work on-site as required.

Why Join Us?

Embark on a rewarding career with a high-growth technology start-up at the forefront of AI innovation. You will become part of a collaborative, mission-driven culture where your contributions directly shape the future of intelligent automation. This role offers unparalleled hands-on experience, the chance to work on impactful AI products, and the opportunity to grow alongside a team of talented professionals dedicated to pushing the boundaries of what’s possible in artificial intelligence.