Product Manager

About Madar

Madar is a pioneering Saudi digital logistics platform, owned by Elm, and is at the forefront of transforming transportation management across diverse industries. By seamlessly connecting shippers, carriers, and logistics partners through a unified ecosystem, Madar delivers unparalleled visibility, efficiency, and automation. The platform empowers businesses to execute shipments effortlessly, integrate financial processes, and track deliveries in real time—redefining the future of logistics within the Kingdom and beyond.

Role Overview

We are seeking a dynamic and results-driven Product Manager to join Madar’s product team, where you will lead the strategic development of the Shipper Experience across our digital logistics platform. In this pivotal role, you will be responsible for the entire product lifecycle for shippers—from initiating shipments and matching carriers to providing real-time tracking, managing documentation, and facilitating payments. Your mission is to ensure that businesses of all sizes can transport freight with unmatched speed, transparency, and confidence.

This position requires you to operate at the intersection of product innovation, technology, operations, and commercial strategy. You will identify critical pain points faced by shippers, transform these insights into actionable product opportunities, and deliver solutions that enhance user adoption, retention, and revenue growth. The ideal candidate possesses a blend of strong product discovery and execution capabilities, a deep curiosity about logistics and supply chain operations, and the ability to thrive in a fast-paced, ambiguous environment.

Additionally, you will collaborate closely with stakeholders to align product initiatives with Madar’s overarching business objectives, ensuring efficient execution and continuous product improvement. Join us in shaping the future of digital logistics and be part of a transformative journey.

Key Responsibilities

• Product Vision and Strategy: Own the product vision, strategy, and roadmap for the shipper experience, ensuring alignment with Madar’s strategic and commercial goals.
• Discovery and Validation: Lead comprehensive discovery efforts, including shipper interviews, market and competitor analysis, problem validation, and hypothesis testing to uncover critical user needs.
• Problem Framing and Solution Design: Translate complex and ambiguous challenges—such as shipment booking friction, pricing transparency, or tracking visibility—into clear problem statements, measurable success metrics, and actionable product direction.
• Business Case Development: Create compelling business cases for new initiatives, defining expected impact, assessing risks, and evaluating trade-offs to support prioritization and informed decision-making.
• Data-Driven Insights: Continuously analyze shipper behavior, funnel performance, and operational data to identify opportunities for improving activation, engagement, and long-term retention.
• Cross-Functional Collaboration: Work closely with Product, Commercial, Business Development, Operations, Finance, and Technology teams to ensure cohesive execution and alignment of product initiatives.
• Stakeholder Communication: Proactively communicate progress, risks, dependencies, and trade-offs to stakeholders, ensuring transparency and alignment throughout the product development lifecycle.
• Strategic Alignment: Provide thoughtful challenges and recommendations to ensure initiatives remain aligned with overall strategy and expected business impact.
• Onboarding Support: Facilitate the smooth onboarding of new shipper accounts by aligning product capabilities with their operational needs and expectations.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field; a Master’s degree is a plus.
• 3-4 years of experience in Product Management, with a preference for roles within logistics, supply chain technology, digital marketplaces, SaaS, or e-commerce platforms.
• Proven track record of owning products or initiatives from end-to-end, including both discovery and hands-on execution with engineering teams.
• Experience thriving in high-ambiguity environments, such as new ventures, 0-to-1 product development, or complex growth initiatives.
• Strong ability to leverage data, user research, and experimentation to inform product decisions and drive measurable outcomes.
• Preferred experience working with enterprise or mid-market B2B customers.
• Exceptional problem-framing and decision-making skills, particularly in scenarios with incomplete information.
• Ability to seamlessly transition between strategic thinking and detailed execution.
• Outstanding communication and influence skills, with fluency in English required; proficiency in Arabic is a strong advantage.
• Solid understanding of Agile product development practices and methodologies.