Loyalty Excellence Senior Manager (2023756)

Loyalty Excellence Senior Manager – Drive Customer Engagement & Program Innovation at Nahdi

Join Nahdi in Jeddah as a **Loyalty Excellence Senior Manager**, where you will lead the strategic development and execution of our cutting-edge loyalty programs. This pivotal role is designed for a visionary leader with a proven track record in designing, optimizing, and scaling customer loyalty initiatives that foster long-term engagement and brand advocacy. As part of Nahdi’s commitment to delivering exceptional value to our customers, you will play a key role in shaping loyalty strategies that align with our business objectives while enhancing customer retention and lifetime value.

In this dynamic position, you will collaborate with cross-functional teams—including marketing, sales, and technology—to ensure our loyalty programs are data-driven, scalable, and aligned with evolving market trends. Your expertise will be instrumental in analyzing customer behavior, identifying opportunities for program enhancement, and implementing innovative solutions that drive measurable business growth. This is an opportunity to make a tangible impact on customer experience while contributing to Nahdi’s reputation as a leader in customer-centric loyalty strategies.

Key Responsibilities:

• Strategic Leadership: Develop and oversee end-to-end loyalty programs that align with Nahdi’s business goals, ensuring they deliver maximum value to both customers and the organization.
• Program Optimization: Leverage data analytics and market insights to refine loyalty initiatives, improving customer engagement, retention, and lifetime value.
• Cross-Functional Collaboration: Work closely with marketing, IT, and sales teams to integrate loyalty programs seamlessly into customer journeys and business operations.
• Innovation & Technology: Stay ahead of industry trends by exploring emerging technologies and tools that enhance loyalty program effectiveness and scalability.
• Performance Measurement: Define KPIs and metrics to track program success, analyze results, and recommend data-backed improvements.
• Stakeholder Engagement: Partner with leadership to communicate program strategies, secure buy-in, and drive adoption across all relevant departments.
• Customer-Centric Mindset: Foster a culture of loyalty excellence by championing initiatives that prioritize customer satisfaction and brand loyalty.

Why This Role Matters:

As a Loyalty Excellence Senior Manager at Nahdi, you will be at the forefront of transforming customer interactions into lasting relationships. Your strategic vision and operational expertise will be critical in elevating our loyalty programs to new heights, ensuring they remain competitive, relevant, and impactful in a fast-evolving market. This is more than a job—it’s a chance to shape the future of customer loyalty and drive meaningful business outcomes.

Qualifications & Experience:

While Nahdi values individual contributions, the following qualifications are essential for this role:

• A bachelor’s degree in Business Administration, Marketing, Economics, or a related field (or equivalent experience).
• Proven experience (8+ years) in loyalty program management, customer engagement, or a similar strategic role within a corporate or retail environment.
• Deep expertise in designing, launching, and optimizing loyalty programs with measurable results.
• Strong analytical skills with proficiency in data tools (e.g., SQL, Tableau, or similar) to derive actionable insights.
• Exceptional leadership and stakeholder management abilities to drive alignment and execution across teams.
• Passion for customer-centric innovation and a track record of delivering impactful loyalty strategies.

Nahdi is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. If you are a strategic thinker with a passion for loyalty programs and a commitment to driving customer-centric growth, we invite you to be part of our mission to redefine customer engagement in the region.