Barista

About IKEA

Join a global organization committed to creating a better everyday life for the many people. At IKEA, our vision is to offer well-designed, functional home furnishings at prices so affordable that as many people as possible can enjoy them. As a Barista within our Swedish Market & Bistro, you will play a pivotal role in delivering an exceptional customer experience while upholding IKEA’s reputation for quality and value.

Your Role and Responsibilities

As a Barista at IKEA, you will be the face of our Swedish Market & Bistro, ensuring every customer interaction is positive, efficient, and memorable. Your responsibilities will include providing outstanding customer service, preparing and serving high-quality beverages and food items, and maintaining a clean, inviting environment that reflects IKEA’s commitment to excellence. You will operate as part of a dynamic team, contributing to the success of our market and bistro operations.

Key Accountabilities

• Customer Engagement: Greet customers warmly and assist them in selecting menu items, ensuring a personalized and friendly experience.
• Order Processing: Accurately take customer orders and process transactions using approved payment methods, including cash handling and POS operations.
• Beverage and Food Preparation: Prepare and serve coffee, specialty beverages, and food items in accordance with IKEA’s high standards, ensuring consistency and quality in every serving.
• Cash Management: Perform cash opening and closing procedures, reconcile the cash drawer, and maintain accurate sales records. Report any discrepancies promptly and accurately.
• Facility Maintenance: Ensure the Swedish Market & Bistro, cashier area, beverage station, and all work areas are clean, organized, fully stocked, and ready for service at all times.
• Compliance and Safety: Adhere to IKEA Food standards, as well as all food safety, hygiene, and health regulations, to maintain a safe and compliant environment.
• Equipment Operation: Safely and efficiently operate coffee machines, food preparation equipment, and point-of-sale systems to support smooth operations.
• Promotion and Upselling: Actively promote IKEA Food products and seasonal offers to enhance customer satisfaction and drive sales.

Qualifications and Experience

To thrive in this role, you should possess the following qualifications and experience:

• A diploma or higher degree in a relevant field.
• At least two years of experience in a customer-facing role, preferably in a food and beverage environment.
• A valid health card, ensuring compliance with health and safety regulations.

Core and Functional Competencies

We are seeking a candidate who embodies the following competencies to excel in this role:

• Core Competencies:
  • Customer Centricity: A passion for delivering exceptional customer service and creating positive experiences.
  • Willingness to Learn: A proactive attitude toward continuous improvement and skill development.
  • Adaptability and Agility: The ability to thrive in a fast-paced environment and adapt to changing priorities.
  • Collaboration: Strong teamwork skills to work effectively across functions and support colleagues.
  • Inspiration: The ability to motivate and inspire both customers and team members.
• Functional Competencies:
  • Customer Service Excellence: Delivering a seamless and enjoyable customer experience.
  • Cash Handling and POS Operations: Accurately processing transactions and managing cash with integrity.
  • Food & Beverage Preparation: Preparing high-quality beverages and food items with precision and care.
  • Barista Skills: Expertise in coffee preparation, including latte art and specialty drinks.
  • Food Safety and Hygiene: Adhering to strict food safety standards and maintaining a hygienic workspace.
  • Order Taking and Processing: Efficiently managing customer orders and ensuring accuracy.
  • Sales and Upselling: Promoting products and driving sales through effective communication.
  • Equipment Operation: Safely and efficiently operating all relevant equipment.
  • Time Management: Prioritizing tasks and managing time effectively to meet service standards.

If you are a motivated individual with a passion for customer service and a commitment to excellence, we invite you to join our team and contribute to IKEA’s mission of creating a better everyday life for the many.