Technical Document Writer Specialist

Position Overview

We are seeking a highly skilled and detail-oriented Technical Document Writer Specialist to join our IT department. In this pivotal role, you will serve as the primary author and custodian of all technical documentation, ensuring that critical IT knowledge—spanning Hosting, Network, End-User Computing (EUC), Systems, Applications, and Development—is accurately captured, structured, and made accessible within a governed, centralized repository. Your expertise will be instrumental in maintaining consistency, clarity, and compliance across all IT functions, while supporting operational excellence and knowledge retention.

Key Responsibilities

The Technical Document Writer Specialist will be responsible for the following core functions:

• Documentation Development and Maintenance: Author, structure, and maintain high-quality IT documentation, including policies, procedures, standards, work instructions, and operational manuals, in strict adherence to ITIL and organizational governance frameworks.
• Repository Management: Utilize and enhance existing documentation repositories, such as SharePoint Infrastructure Wiki and Quality Management System (QMS), while recommending improvements to optimize accessibility, organization, and usability.
• Technical Documentation Creation: Prepare a diverse range of technical documents, including handover documents, knowledge base articles, Standard Operating Procedures (SOPs), runbooks, Business Requirement Documents (BRDs), functional/technical specifications, solution design documents, and process/workflow documentation.
• Procurement Documentation: Draft and format procurement-related documents, including Requests for Proposals (RFPs), Requests for Quotations (RFQs), and Requests for Information (RFIs), in close collaboration with IT technical teams and the procurement department.
• Organizational Documentation: Author IT-related job descriptions, role profiles, and organizational documentation in partnership with hiring managers and Human Resources to ensure alignment with departmental and corporate standards.
• Technical Translation and Clarity: Transform complex technical concepts from various IT domains—such as Hosting, Network, EUC, Systems, Applications, and Development—into clear, structured, and audience-appropriate documentation, facilitating better understanding and usability for stakeholders.
• Standardization and Governance: Establish and enforce documentation templates, style guides, naming conventions, and version control standards across the IT department to ensure consistency, accuracy, and compliance with regulatory and audit requirements.
• Document Review and Quality Assurance: Review, edit, and proofread documents produced by other teams to verify technical accuracy, clarity, consistency, and adherence to established standards and governance frameworks.
• Centralized Repository Administration: Maintain a well-organized, centralized document repository (e.g., SharePoint) with robust versioning, access control, and lifecycle management to ensure documents are current, secure, and easily retrievable.
• Collaboration with Subject Matter Experts (SMEs): Work closely with SMEs across all IT functions to gather accurate information, validate technical details, and ensure documentation reflects the latest processes and systems.
• Compliance and Change Management Support: Ensure all documentation aligns with IT governance, security, audit, and compliance requirements. Support change management and service management processes by documenting changes, Requests for Change (RFCs), and process updates.
• Continuous Improvement: Proactively enhance documentation quality, readability, and accessibility based on user feedback, evolving industry standards, and organizational needs.

Qualifications and Competencies

To excel in this role, candidates must meet the following educational and professional criteria:

• Education:
  • Bachelor’s degree in Information Technology, Computer Science, Technical Communication, English, or a related field.
  • Required: ITIL v3 or higher Foundation certification.
  • Preferred: Certification in Technical Writing or equivalent documentation credential.
• Skills & Competencies:
  • Exceptional written and verbal communication skills in English; proficiency in Arabic is a plus.
  • Strong technical writing, editing, and proofreading capabilities with a keen eye for detail.
  • Comprehensive understanding of IT concepts across all IT departments.
  • Working knowledge of ITIL processes and IT service management best practices.
  • Ability to distill complex technical information into clear, structured, and user-friendly documentation.
  • Highly organized, detail-oriented, and disciplined with strong document and version control practices.
  • Proficiency with Microsoft Office Suite (Word, Visio), SharePoint, and other documentation and collaboration tools.
  • Capacity to work both independently and collaboratively with diverse stakeholders and SMEs.
  • Exceptional time management skills with the ability to manage multiple documentation projects simultaneously.
• Experience:
  • Minimum of 3 to 5 years of experience in technical writing or IT documentation within an IT environment.
  • Proven track record in authoring IT policies, procedures, SOPs, BRDs, and procurement documents.
  • Experience collaborating across multiple IT/OT domains and with technical SMEs.
  • Prior experience in a large organization or within a manufacturing/OT environment is advantageous.

If you are a meticulous professional with a passion for transforming technical complexity into clear, actionable documentation, we invite you to apply and contribute to our organization’s operational excellence and knowledge management initiatives.