Mgr-Sales I

Senior Sales Manager – Driving Revenue Growth and Customer Excellence

Join our esteemed Luxury Collection Hotels & Resorts as a **Sales Manager I**, where you will play a pivotal role in driving sales growth, fostering long-term client relationships, and ensuring seamless service delivery. This dynamic position offers the opportunity to thrive in a globally recognized hospitality brand, leveraging your expertise to maximize revenue while delivering exceptional guest experiences.

As a key member of our sales leadership team, you will be responsible for proactively identifying and capitalizing on sales opportunities, coordinating cross-functional efforts, and ensuring a smooth transition of business to our event management teams. Your strategic mindset and customer-centric approach will be instrumental in achieving both personal and organizational sales targets while cultivating a loyal client base.

Key Responsibilities

Your role will encompass a diverse range of high-impact responsibilities, including:

• Building Strategic Customer Relationships: Collaborate with internal and external stakeholders to develop and nurture relationships with existing and prospective clients. Engage in targeted sales initiatives, including trade shows, FAM (familiarization) trips, and personalized outreach, to drive repeat business and expand market reach.
• Driving Sales Performance: Actively participate in sales calls and negotiations to secure new business while ensuring timely and accurate proposal development, contract execution, and client correspondence. Align your efforts with market trends and competitive insights to identify high-value opportunities that align with revenue goals.
• Market and Customer Insight: Stay ahead of industry dynamics by analyzing competitors, economic trends, and customer expectations. Tailor your sales approach to meet the unique needs of our primary clientele, delivering bespoke solutions that enhance customer satisfaction and loyalty.
• Ensuring Operational Excellence: Facilitate seamless handoffs to event management teams, ensuring all booked business is executed with precision and professionalism. Uphold the highest standards of customer service, setting a benchmark for guest relations and feedback-driven improvements.
• Revenue Optimization: Leverage your understanding of supply and demand trends to prioritize opportunities that maximize revenue while aligning with the strategic objectives of the location.

Qualifications and Experience

We are seeking a detail-oriented and results-driven professional with a proven track record in sales and customer relationship management. Ideal candidates will meet one of the following criteria:

• A **two-year degree** in Business Administration, Marketing, Hotel and Restaurant Management, or a related field, combined with **three years of experience** in sales, marketing, or a relevant professional role.
• A **four-year bachelor’s degree** in Business Administration, Marketing, Hotel and Restaurant Management, or a related field, complemented by **one year of experience** in sales or marketing.

Candidates should demonstrate:

• Strong analytical and problem-solving skills to identify and capitalize on market opportunities.
• Exceptional communication and negotiation abilities to build trust and drive sales.
• A customer-centric mindset with a commitment to delivering outstanding service experiences.
• Familiarity with industry trends and the ability to adapt strategies to evolving market conditions.

Why Join Us?

At **Luxury Collection Hotels & Resorts**, we are more than a hospitality brand—we are a legacy of over a century of excellence, rooted in the timeless elegance of CIGA’s European heritage. Our portfolio of over 120 properties across 35 countries offers a platform to make a lasting impact, blending tradition with innovation to create unforgettable guest experiences. As an equal opportunity employer, we celebrate diversity and are committed to fostering an inclusive environment where every associate’s unique background contributes to our collective success.

This is an opportunity to grow within a dynamic, globally recognized organization where your passion for sales and customer service can flourish. Join us in shaping the future of luxury hospitality—where every detail matters, and every relationship counts.