Front Desk Receptionist

Join Stella Stays: Redefining the Future of Living

At Stella Stays, we are pioneering a new era in hospitality—one where modern living meets seamless convenience. Since our inception in 2019, we’ve redefined what it means to call a space home, offering fully furnished, tech-infused residences across the MENA region. Our vision is simple: eliminate the friction of traditional stays by providing instant move-in, high-speed connectivity, and world-class amenities—all at your fingertips. With a rapidly expanding footprint, we’re not just growing; we’re setting new benchmarks in hospitality innovation.

As a dynamic and ambitious organization, Stella Stays thrives on the energy of its team. We’re a collective of forward-thinkers who embrace challenges, drive impactful change, and build solutions that haven’t been imagined before. If you’re passionate about crafting exceptional experiences and contributing to a movement that’s reshaping industries, we invite you to be part of our journey.

Front Desk Receptionist – Riyadh

We are seeking a polished, proactive, and customer-centric professional to join our team as a Front Desk Receptionist in Riyadh. In this pivotal role, you will serve as the face of Stella Stays, ensuring seamless operations, delivering outstanding guest experiences, and maintaining the highest standards of hospitality. This is more than a job—it’s an opportunity to shape the guest journey and contribute to the success of a company that’s redefining modern living.

Key Responsibilities

Your role will encompass a blend of operational excellence, guest relations, and administrative leadership. You will:

• Oversee the check-in and check-out process with meticulous attention to detail, ensuring every guest’s stay begins and ends on a positive note.
• Manage in-house inventory and supplies with precision, guaranteeing that all amenities and resources are readily available to meet guest needs.
• Coordinate with maintenance and cleaning teams to ensure high-quality service delivery, scheduling, and timely execution of tasks.
• Act as the primary point of contact for guest inquiries, resolving issues promptly and professionally to enhance satisfaction.
• Handle add-on service requests and liaise with external vendors to ensure seamless coordination and delivery.
• Source and manage reliable service providers, negotiating contracts to optimize cost and quality while maintaining strong vendor relationships.
• Maintain strict confidentiality and data integrity, safeguarding sensitive information while adhering to company policies.
• Serve as the welcoming ambassador of Stella Stays, greeting guests, clients, and partners with warmth and professionalism.
• Manage communication channels, including phone calls, emails, and in-person interactions, ensuring clear and accurate information dissemination.
• Organize and distribute incoming mail and packages, maintaining a streamlined and efficient workflow.
• Preserve the professional appearance and cleanliness of the reception area, setting the tone for a polished guest experience.
• Assist with additional administrative tasks as needed, demonstrating adaptability and a commitment to operational excellence.
• Generate and maintain comprehensive reports on property performance, guest feedback, and operational metrics to drive continuous improvement.
• Ensure compliance with all property documentation and quality assurance standards, upholding the brand’s reputation for excellence.

Qualifications and Skills

To excel in this role, you should bring a blend of educational background, hands-on experience, and a customer-focused mindset. Ideal candidates will possess:

• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field—though we value practical experience and passion just as highly.
• Proven experience in front desk or operations management, particularly within the hospitality or service industry, where you’ve demonstrated the ability to thrive in fast-paced environments.
• Exceptional organizational skills and the ability to multitask effectively, ensuring no detail is overlooked in a high-volume setting.
• Outstanding communication and interpersonal abilities, enabling you to engage warmly with guests while maintaining professionalism in all interactions.
• Proficiency in property management systems and relevant software, with a willingness to adapt to new tools as needed.
• A proactive and solution-oriented approach, with the ability to make sound decisions independently while collaborating seamlessly with cross-functional teams.
• A commitment to delivering exceptional guest experiences, with a keen eye for quality and a passion for continuous improvement.

This role is not just about fulfilling responsibilities—it’s about shaping the future of hospitality at Stella Stays. If you’re ready to take on a challenge that combines operational leadership with guest-centric excellence, we’d love to hear from you. Join us in building something extraordinary.