Executive-Event Sales

Executive-Event Sales – Drive Revenue Growth and Elevate Guest Experiences at W Hotels, Riyadh

Join the dynamic team at W Hotels, Riyadh, a premier destination within the esteemed Marriott International portfolio, where innovation, luxury, and exceptional service converge. As an Executive-Event Sales professional, you will play a pivotal role in maximizing revenue while fostering long-term guest loyalty through strategic sales techniques, personalized guest engagement, and seamless operational excellence. This position is your opportunity to thrive in a fast-paced, globally recognized environment where creativity, adaptability, and a guest-centric mindset are celebrated.

In this full-time role based in the vibrant Financial District of Riyadh, you will leverage your sales expertise to enhance the guest experience while driving profitability. Your responsibilities will span a diverse range of high-impact tasks, ensuring both operational efficiency and guest satisfaction remain at the forefront. From processing reservations and managing Marriott Rewards to resolving guest inquiries with professionalism and grace, you will be the face of our brand—delivering exceptional service that leaves a lasting impression.

Key Responsibilities:

Your role will encompass a blend of strategic sales initiatives and operational support, designed to elevate our brand’s reputation and guest loyalty. Key duties include:

• Revenue Optimization: Utilize advanced sales techniques to maximize revenue streams, including upselling and cross-selling high-value services to guests. Develop and execute targeted strategies to enhance profitability while maintaining Marriott’s commitment to unparalleled guest experiences.
• Guest Engagement and Loyalty: Act as the primary point of contact for guest inquiries, resolving concerns with professionalism and ensuring every interaction reflects our brand’s commitment to excellence. Implement personalized gestures, such as complimentary rewards, gift certificates, or exclusive perks, to foster long-term guest relationships and encourage repeat patronage.
• Reservation and Rewards Management: Process all reservation requests, modifications, and cancellations with precision, utilizing Marriott’s proprietary software to input guest details and rewards information accurately. Handle the redemption of Marriott Rewards points seamlessly, ensuring a smooth and hassle-free experience for our guests.
• Brand Advocacy: Champion our brand both internally and externally, reinforcing W Hotels’ reputation for innovation, luxury, and service excellence. Act as an ambassador for Marriott International, embodying our core values in every interaction—whether with guests, colleagues, or partners.
• Operational Support: Provide comprehensive administrative support to the Sales & Marketing team, including filing, email correspondence, data entry, and coordination of communications via phone, fax, or mail. Maintain a high standard of professionalism in all written and verbal communications, ensuring clarity and accuracy in every task.
• Team Collaboration and Development: Assist in training and motivating team members, serving as a role model for professionalism and dedication. Foster a collaborative environment where teamwork and shared goals drive success. Monitor performance to ensure adherence to quality standards, providing constructive feedback to support continuous improvement.
• Guest Relations: Welcome and acknowledge all guests with warmth and professionalism, anticipating their needs and addressing them proactively. Demonstrate genuine appreciation for guest patronage, reinforcing their positive association with the W Hotels brand.
• Compliance and Integrity: Adhere strictly to all company policies and procedures, maintaining the confidentiality of proprietary information and safeguarding company assets. Uphold the highest standards of personal and professional conduct, ensuring a clean and polished appearance at all times.
• Adaptability and Problem-Solving: Engage in a variety of tasks, from handling administrative duties to resolving guest concerns, with a focus on efficiency and guest satisfaction. Contribute to the broader success of the team by embracing a proactive and solution-oriented mindset.

Why Join W Hotels?

At W Hotels, we are more than a brand—we are a movement. Our commitment to redefining luxury through creativity, authenticity, and a relentless pursuit of the extraordinary sets us apart. By joining our team, you will:

• Be Part of a Global Powerhouse: Contribute to the success of Marriott International, a leader in the hospitality industry with a legacy of innovation and excellence.
• Embrace a Culture of Innovation: Work in an environment that values bold ideas, continuous learning, and the courage to challenge the status quo. Your creativity will be both encouraged and celebrated.
• Experience a Dynamic Workplace: Thrive in a fast-paced, multicultural setting where diversity is not just acknowledged but embraced. Your unique perspective will enrich our team and drive our collective success.
• Make a Lasting Impact: Play a direct role in shaping guest experiences that leave a memorable impression, fostering loyalty and advocacy for our brand.
• Grow Professionally: Access opportunities for development and advancement within one of the world’s most respected hospitality brands.

Qualifications:

While no formal supervisory experience is required, we seek candidates who bring a wealth of related work experience and a passion for delivering exceptional service. Ideal candidates will possess:

• Education: A high school diploma or equivalent G.E.D., with a strong preference for candidates who have pursued further education or training in hospitality, sales, or a related field.
• Experience: At least two years of relevant experience in sales, customer service, or hospitality—where you have honed your ability to build relationships, resolve conflicts, and drive results.
• Skills and Attributes: Exceptional communication skills, both written and verbal, with the ability to engage guests and colleagues with professionalism and warmth. Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. A customer-centric mindset, coupled with a genuine desire to exceed guest expectations.
• Technical Proficiency: Familiarity with reservation systems, CRM software, and basic office tools. Comfort with handling sensitive information and maintaining discretion in all interactions.
• Physical Requirements: Ability to perform tasks involving light physical activity, such as moving objects weighing up to 10 pounds, and maintaining a professional appearance in a customer-facing role.

At Marriott International, we are proud to be an equal opportunity employer. We celebrate the diversity of our associates and are committed to fostering an inclusive environment where every individual feels valued, respected, and empowered to contribute their best. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Ready to take the next step in your career and be part of a team that redefines luxury? Join us at W Hotels, Riyadh, and help us create unforgettable experiences that inspire guests to explore, connect, and thrive.