IT Executive

IT Executive – Driving Technological Excellence in Hospitality Operations

In this pivotal role, the IT Executive serves as the backbone of seamless technology integration across our hospitality portfolio, ensuring both front-of-house and back-of-house systems operate at peak efficiency. This dynamic position demands a strategic blend of technical expertise, vendor coordination, and operational leadership to elevate guest experiences while maintaining robust digital infrastructure. The ideal candidate will be a proactive problem-solver with a passion for innovation, capable of bridging the gap between cutting-edge technology and hospitality excellence.

As the guardian of our IT ecosystem, you will oversee the maintenance, optimization, and secure operation of critical systems—from Property Management Software (PMS) and high-speed Wi-Fi networks to smart door locks and back-office applications. Your role extends beyond technical support; you will drive digital transformation initiatives, collaborate with cross-functional teams, and ensure compliance with industry regulations while safeguarding sensitive data. This is an opportunity to shape the future of hospitality technology, fostering efficiency, security, and guest satisfaction at every touchpoint.

Key Responsibilities

Your responsibilities will span a broad spectrum of IT functions, ensuring our systems remain reliable, secure, and aligned with evolving business needs:

• System Maintenance & Support: Monitor and maintain all hotel IT systems, including PMS, Wi-Fi, IPTV, and door lock systems, while providing 24/7 technical support to staff. Ensure timely issue resolution, log all incidents, and escalate critical problems to the appropriate stakeholders. Implement regular data backups, antivirus protection, and system updates to mitigate risks and maintain operational continuity. Conduct cross-system data validation to identify and resolve discrepancies, ensuring data integrity across all platforms.
• Network & Infrastructure Management: Oversee LAN/WAN connectivity, firewall performance, and internet uptime across guest and staff areas through proactive remote monitoring. Partner with internal teams and third-party vendors to diagnose and resolve hardware and software issues affecting desktops, printers, and other IT equipment. Utilize advanced troubleshooting techniques to minimize downtime and maximize system performance.
• Vendor Coordination & Procurement: Act as the primary liaison with external vendors for troubleshooting, system upgrades, installations, and service contract negotiations. Evaluate vendor proposals to ensure alignment with hotel standards and cost-effectiveness. Maintain strong vendor relationships to secure timely support and innovative solutions that enhance operational efficiency.
• Security & Compliance: Develop and enforce cybersecurity protocols to protect hotel data and systems from threats. Ensure compliance with local regulations, corporate policies, and industry standards. Manage audit processes, follow up on findings, and implement corrective actions to strengthen security controls. Safeguard IT assets and enforce information security best practices to prevent breaches and data loss.
• Project & Digital Transformation Support: Assist in the rollout of new technologies, smart solutions, and digital initiatives that enhance guest experiences and operational workflows. Support hotel openings, renovations, and system migrations, ensuring minimal disruption to operations. Execute ad-hoc IT tasks as required to meet urgent business needs and drive continuous improvement.

Job Specifications & Qualifications

To excel in this role, you will bring a unique combination of technical proficiency, industry experience, and a customer-centric mindset. We are seeking a detail-oriented professional with the following qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Advanced certifications in IT, cybersecurity, or hospitality technology are a plus.
• Experience: Minimum of 2–3 years of hands-on IT experience, with a preference for candidates who have worked in the hospitality or service industry. Familiarity with hotel-specific systems such as PMS, Reservation Systems, HSIA (Hotel Service Interface Applications), and door lock systems is highly advantageous. Proficiency in networking, Windows OS, and basic server administration is essential, with experience in AWS server administration being a significant asset.
• Technical Skills: Strong troubleshooting, communication, and documentation skills are critical. You should be adept at diagnosing complex IT issues, providing clear resolutions, and maintaining comprehensive records of all technical interventions. Flexibility to work varied hours, including weekends and evenings, is required to address urgent issues and support emergency situations.
• Soft Skills & Competencies: A customer-focused mindset with a proactive approach to problem-solving will drive your success in this role. You must possess strong organizational skills, attention to detail, and the ability to work both independently and collaboratively across departments. Eager to learn and grow professionally, you will thrive in a fast-paced, high-pressure environment where adaptability and innovation are key. Proficiency in English is essential for effective communication with internal teams and external vendors.
• Professional Attributes: Mature, self-motivated, dynamic, and meticulous, you will bring a results-oriented approach to every task. Excellent interpersonal, communication, and negotiation skills are a must, as is the ability to build and maintain a strong professional network. Your ability to analyze complex problems and implement effective solutions will be instrumental in driving the success of our IT initiatives.

This is more than a job—it’s an opportunity to be a strategic leader in technology within the hospitality sector. If you are passionate about leveraging innovation to enhance guest experiences and operational excellence, we invite you to join our team and make a lasting impact.