HR & Workforce Operations Specialist

Join Our Dynamic Workforce Operations Team in Saudi Arabia

At Leap29, we are a globally recognized recruitment partner with over 25 years of international experience, including a robust six-year presence in Saudi Arabia. We are seeking a dedicated and proactive HR & Workforce Operations Specialist to join our expanding team in Al-Khobar. This role offers an exceptional opportunity to drive operational excellence, ensure seamless workforce management, and contribute to the success of our growing business in one of the most dynamic regions in the world.

As an HR & Workforce Operations Specialist, you will serve as the backbone of our workforce operations, ensuring compliance, efficiency, and employee satisfaction across all stages of the employee lifecycle—from onboarding to offboarding. You will act as the primary liaison between employees, contractors, clients, and internal stakeholders, fostering strong relationships while maintaining meticulous records and streamlining administrative processes. Collaborating closely with the Country Manager and operational teams, you will uphold the highest standards of service, compliance, and engagement in a fast-paced, mission-driven environment.

This is an ideal role for a detail-oriented professional who thrives in a collaborative setting, enjoys problem-solving, and is passionate about creating a positive impact on both people and operations. If you are eager to leverage your expertise in workforce management to drive meaningful change, we invite you to be part of our journey.

Key Responsibilities

In this pivotal role, your responsibilities will include, but are not limited to:

• Employee Record Management: Maintain accurate, up-to-date, and confidential employee records to ensure compliance with local regulations and company policies.
• Onboarding and Offboarding Coordination: Oversee the seamless transition of employees and contractors through onboarding and offboarding processes, ensuring all documentation is collected, verified, and processed efficiently.
• Document Preparation and Compliance: Prepare and manage HR-related documents, including letters, forms, contracts, and supporting paperwork, while ensuring adherence to Saudi employment laws and government platforms such as Qiwa, GOSI, Muqeem, and Mudad.
• Government and Visa Compliance: Track critical deadlines, including Iqama, work permit, passport, contract, and insurance expiry dates, to prevent disruptions and ensure continuous compliance.
• Medical and Administrative Support: Coordinate medical examinations and insurance processes, ensuring employees meet health and safety requirements while maintaining comprehensive records.
• Employee Relations and Support: Act as the primary point of contact for employee inquiries, resolving concerns, and addressing employee relations matters with professionalism and empathy.
• Payroll and Timesheet Management: Collect, verify, and submit timesheets and payroll information accurately, collaborating with finance teams to ensure timely and error-free processing.
• Stakeholder Coordination: Follow up with employees, clients, internal teams, and external service providers to maintain smooth operations and address any operational challenges proactively.
• Operational Tracking and Reporting: Maintain and update employee, payroll, and operational trackers, providing actionable insights to support strategic decision-making.
• Support to Leadership: Assist the Country Manager with report preparation, meeting coordination, follow-ups, and task management to enhance operational efficiency.
• Additional Duties: Perform any additional HR or operational tasks as required to support the evolving needs of the business.

Why This Role Matters

Your work will directly impact the success of our workforce, ensuring that every employee feels valued, supported, and empowered to contribute their best. By maintaining rigorous compliance and operational standards, you will help Leap29 continue to thrive as a trusted partner in the Saudi market, driving growth and fostering a culture of excellence.

Qualifications and Requirements

To excel in this role, you must meet the following criteria:

• Eligibility: Applications are invited from Saudi nationals only, in accordance with Saudization requirements.
• Education: A Bachelor’s degree in Human Resources, Business Administration, or a related field is required.
• Experience: 1-5 years of hands-on experience in HR operations, employee services, administration, or workforce management. Experience in recruitment, manpower supply, outsourcing, or workforce-management companies is highly advantageous.
• Technical Proficiency: Proficiency in Microsoft Excel, Word, Outlook, and reporting tools, with a strong ability to analyze data and generate insights.
• Local Knowledge: Basic familiarity with Saudi employment processes and government platforms is essential.
• Language Skills: Fluent written and spoken Arabic and English skills are mandatory to effectively communicate with diverse stakeholders.
• Soft Skills: Exceptional organization, communication, and follow-up skills are critical to managing multiple priorities and maintaining strong relationships.
• Confidentiality: A commitment to handling sensitive information with the utmost professionalism and discretion.

If you are a detail-oriented, service-oriented professional with a passion for workforce management and a desire to make a tangible impact in Saudi Arabia, we encourage you to apply. Join Leap29 and be part of a team that is shaping the future of recruitment and workforce operations in the region.