Deputy General Manager – Regional Operations &Clinic Excellence

Deputy General Manager – Regional Operations & Clinic Excellence

We are seeking a visionary operational leader to drive excellence in regional healthcare delivery and clinical performance across our premier wellness and healthcare portfolio in the Kingdom of Saudi Arabia (KSA) and the Gulf Cooperation Council (GCC). This pivotal role demands a strategic thinker who thrives at the intersection of clinical precision, operational efficiency, and commercial growth. The ideal candidate will oversee the seamless execution of our regional operations, ensuring every clinic site delivers unparalleled service, clinical excellence, and financial performance while maintaining the highest standards of regulatory compliance.

As the Deputy General Manager, you will be responsible for leading a dynamic team of clinic operations managers and site leaders, fostering a culture of continuous improvement, and translating our group’s ambitious vision into tangible, on-the-ground results. This role is ideal for an experienced professional with a proven track record in premium healthcare or luxury wellness operations, where operational rigor meets exceptional guest experience. Fluency in both Arabic and English is essential, reflecting our commitment to delivering excellence in a multilingual, multicultural environment.

Key Responsibilities

Your leadership will be instrumental in shaping the operational backbone of our GCC portfolio. Below are the core areas of responsibility:

• Multi-Site Clinic Operations:
• Serve as the primary accountability owner for the day-to-day operational performance of all GCC clinic sites, ensuring clinical service delivery, guest experience, staffing, and compliance align with the group’s rigorous standards.
• Develop and implement scalable operational Standard Operating Procedures (SOPs), service protocols, and quality frameworks to maintain consistency and excellence across all sites.
• Lead and mentor a high-performing team of Clinic Operations Managers and site leaders, providing strategic direction, performance coaching, and accountability to drive operational success.
• Oversee the operational readiness of new clinic openings, including system integration, staffing, training, and compliance processes, to ensure smooth and compliant launches.
• Act as the escalation point for operational challenges, resolving issues proactively to minimize disruptions in patient care and revenue generation.
• Clinical Quality and Patient Experience:
• Champion clinical quality and patient safety as the operational lead, collaborating closely with Medical Directors and clinical teams to uphold the group’s gold-standard care protocols.
• Monitor and enhance guest experience performance through patient feedback, Net Promoter Score (NPS) analysis, and mystery guest evaluations, driving data-driven improvements.
• Track and analyze clinical and operational Key Performance Indicators (KPIs) weekly to identify underperformance early and implement corrective actions with precision and urgency.
• Regulatory Compliance and Licensing:
• Ensure full compliance with MOH-KSA licensure requirements, SCFHS credentialing standards, SFDA product regulations, and all applicable national healthcare laws across all GCC sites.
• Manage regulatory inspections, audits, and renewal processes, ensuring all documentation, protocols, and staff compliance are audit-ready at all times.
• Stay ahead of regulatory changes in GCC healthcare markets, proactively adapting clinic operations to maintain compliance and mitigate risks.
• Liaise with the General Manager and external regulatory consultants on new market licensing processes as the GCC footprint expands.
• Commercial Performance and Revenue Management:
• Drive revenue growth across all GCC clinic sites by optimizing appointment utilization, treatment conversion rates, retail sales, and program enrollments.
• Prepare and present comprehensive weekly and monthly operational performance reports for the General Manager, covering clinical throughput, revenue metrics, patient satisfaction, staffing efficiency, and compliance status.
• Identify and execute site-level commercial initiatives, including pricing strategies, service line expansions, and strategic partnerships, to align with the group’s growth objectives.
• People Management and Talent Development:
• Lead, develop, and inspire the operational leadership team across all GCC sites, setting clear performance expectations and fostering a culture of accountability and continuous learning.
• Oversee onboarding, induction, and operational training programs to ensure every team member achieves competency standards and contributes effectively to clinic operations.
• Build a robust succession pipeline by identifying high-potential talent and providing targeted development opportunities to nurture future leaders.

This role is a fantastic opportunity for a seasoned professional to make a lasting impact on the future of healthcare delivery in the GCC. If you are a results-driven leader with a passion for operational excellence and clinical innovation, we invite you to join our team and help us redefine standards in regional healthcare.