Sales Coordinator

Sales Coordinator – Elevate Guest Experiences at St. Regis Hotels & Resorts

Join the prestigious St. Regis Hotels & Resorts family as a **Sales Coordinator**, where you will play a pivotal role in driving revenue growth, fostering guest loyalty, and maintaining the unparalleled luxury standards synonymous with the brand. Based at our exclusive Red Sea location, this full-time position offers an opportunity to thrive in a dynamic, high-end hospitality environment while contributing to a team dedicated to delivering exceptional service.

In this dynamic role, you will serve as a bridge between our sales team, guests, and internal departments, ensuring seamless operations and an elevated guest experience. Your responsibilities will span administrative excellence, strategic sales support, and fostering strong relationships—all while upholding the iconic St. Regis legacy of sophistication and attentiveness.

Key Responsibilities:

• Administrative & Sales Support: Provide comprehensive administrative assistance to the sales team, including drafting, editing, and distributing proposals, contracts, and event order forms. Coordinate internal and external communications, ensuring clarity and professionalism in all correspondence.
• Guest Relations & Sales Enablement: Act as the primary point of contact for guests, addressing inquiries with precision regarding room types, event packages, promotions, dining options, and resort amenities. Utilize proven sales techniques to maximize revenue while nurturing long-term guest loyalty and repeat business.
• Operational Excellence: Maintain and reconcile sales-related data in proprietary software, including commissions, partnerships, and third-party agreements. Assemble promotional materials and information packages to support sales initiatives and guest engagement.
• Brand Advocacy: Champion the St. Regis brand both internally and externally, ensuring consistent messaging and a polished representation of the resort’s luxury ethos. Collaborate with marketing teams to promote brand awareness and guest satisfaction.
• Compliance & Professionalism: Adhere strictly to company policies, maintain confidentiality of proprietary information, and uphold the highest standards of professional appearance and conduct. Represent the brand with integrity, ensuring all interactions reflect the refined service culture of St. Regis.
• Team Collaboration: Foster a positive work environment by actively supporting team goals, listening to feedback, and contributing to a culture of mutual respect and excellence. Communicate clearly and professionally in all written and verbal interactions.
• Quality Assurance: Anticipate guest needs with proactive service, ensuring every interaction reflects the brand’s commitment to exceeding expectations. Monitor and uphold quality standards across all guest touchpoints.
• Physical Demands: Perform routine tasks involving the handling of documents, promotional materials, and light office equipment (up to 10 lbs). Assist with logistical arrangements as needed to support sales and operational efficiency.
• Additional Duties: Execute other reasonable tasks as assigned by management to support the sales team’s objectives and the overall success of the resort.

Why This Role Matters:

At St. Regis, we believe that exceptional service is not just a standard—it’s an art form. As a Sales Coordinator, you will be instrumental in shaping memorable guest experiences, driving revenue through strategic partnerships, and reinforcing the brand’s reputation for unparalleled luxury. This role is ideal for detail-oriented professionals who thrive in a fast-paced, guest-centric environment and are passionate about delivering excellence in every interaction.

Qualifications & Experience:

• Education: High school diploma or equivalent (e.g., GED) required. Additional education or certifications in hospitality, sales, or business are a plus.
• Experience: At least one year of relevant experience in sales support, administrative roles, or customer service within the hospitality or service industry. Familiarity with sales processes, CRM systems, or event coordination is highly advantageous.
• Skills & Attributes:
  • Exceptional organizational and multitasking abilities to manage competing priorities.
  • Strong written and verbal communication skills, with a keen eye for detail and professionalism.
  • Proactive problem-solving and the ability to anticipate guest needs.
  • Technical proficiency in office software (e.g., Microsoft Office) and familiarity with sales databases or CRM tools.
  • Customer service mindset with a commitment to delivering personalized, high-touch service.
  • Physical stamina to perform routine office tasks and assist with logistical arrangements as needed.
• Certifications: No certifications are required; however, industry-related certifications (e.g., in sales or hospitality) may be beneficial.

Join Our Legacy:

St. Regis Hotels & Resorts is more than a brand—it’s a legacy of timeless elegance and innovation. We are committed to fostering a diverse, inclusive, and welcoming environment where every associate feels valued and empowered to contribute their unique perspective. If you are passionate about luxury hospitality, thrive in a collaborative setting, and are eager to make a meaningful impact, we invite you to be part of our distinguished team.

Embrace the opportunity to grow within a global leader in hospitality, where your dedication to excellence will elevate both our guests’ experiences and your own professional journey.