Q-Commerce & Marketplace Operations Specialist

Q-Commerce & Marketplace Operations Specialist – Drive Efficiency & Growth in Riyadh

Join Alwazn Almithaly as a **Q-Commerce & Marketplace Operations Specialist**, where you’ll play a pivotal role in optimizing the seamless execution of quick-commerce and marketplace operations. This dynamic position demands a strategic mindset, operational excellence, and a passion for enhancing customer experiences in a fast-paced, tech-driven environment. If you thrive in a fast-moving, results-oriented setting and are eager to contribute to the growth of a leading regional platform, this is your opportunity to make a meaningful impact.

As a **Q-Commerce & Marketplace Operations Specialist**, you will be instrumental in ensuring the smooth functioning of our marketplace ecosystem, from order fulfillment to logistics coordination. Your expertise will be critical in refining workflows, improving delivery efficiency, and maintaining high standards of service quality. This role is ideal for professionals who are detail-oriented, proactive, and committed to driving operational excellence in a rapidly evolving digital marketplace.

Key Responsibilities:

• Order & Fulfillment Optimization: Develop and implement strategies to streamline order processing, inventory management, and delivery logistics to minimize turnaround times and enhance customer satisfaction.
• Marketplace Operations: Collaborate with cross-functional teams to ensure the seamless execution of marketplace operations, including vendor coordination, order routing, and real-time tracking.
• Performance Analytics: Monitor key performance indicators (KPIs) related to order accuracy, delivery speed, and operational efficiency, and propose data-driven improvements to enhance performance.
• Vendor & Partner Management: Work closely with delivery partners, vendors, and internal teams to resolve operational challenges, ensuring alignment with service level agreements (SLAs).
• Process Improvement: Identify bottlenecks in current operations and propose innovative solutions to optimize workflows, reduce costs, and improve scalability.
• Customer Experience Enhancement: Contribute to initiatives that elevate the overall customer experience by ensuring reliability, transparency, and speed in service delivery.
• Technology & Tool Integration: Leverage existing platforms and tools to automate processes, track performance, and enhance operational visibility across the marketplace.

Why This Role Matters:

In today’s competitive e-commerce landscape, the success of a marketplace hinges on operational agility, precision, and a customer-centric approach. As a **Q-Commerce & Marketplace Operations Specialist**, you will be at the heart of these efforts, directly influencing the efficiency of our delivery network and the satisfaction of millions of users. Your contributions will not only drive operational excellence but also support the company’s vision of becoming a leader in quick-commerce and digital marketplaces in the region.

What You’ll Bring:

• A bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field (or equivalent experience).
• Proven experience in operations, logistics, or marketplace management, preferably within e-commerce, quick-commerce, or delivery services.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Excellent organizational and time-management skills to prioritize tasks in a high-volume environment.
• Fluency in English and Arabic; additional regional languages are a plus.
• Experience with ERP, CRM, or logistics management software is highly advantageous.
• A collaborative mindset with the ability to work effectively across departments and with external partners.

If you are a results-driven professional with a passion for operational innovation and a commitment to delivering exceptional service, we invite you to be part of Alwazn Almithaly’s mission to redefine the future of Q-Commerce in Saudi Arabia. Join us in Riyadh and help shape the next generation of digital marketplaces.