Guest Experience Expert

Guest Experience Expert – Elevate Hospitality Excellence at Marriott International, Riyadh

Join Marriott International, a global leader in hospitality, as a **Guest Experience Expert** in Riyadh. This dynamic role is designed for passionate individuals who thrive on delivering exceptional service, fostering meaningful connections, and setting new benchmarks in guest satisfaction. As part of our esteemed team, you will play a pivotal role in shaping the guest journey, ensuring every interaction reflects our commitment to luxury, warmth, and personalized care.

In this strategic position, you will collaborate closely with hotel leadership, frontline teams, and operational departments to refine and enhance the guest experience across all touchpoints—from arrival to departure and beyond. Your expertise will drive initiatives that elevate guest loyalty, enhance brand reputation, and align with Marriott’s global standards of excellence. Whether it’s training staff, analyzing feedback, or implementing innovative solutions, your contributions will directly impact how our guests perceive and remember their stay.

Key Responsibilities:

• Guest Journey Optimization: Analyze guest interactions and feedback to identify trends, pain points, and opportunities for improvement. Develop and implement actionable strategies to enhance satisfaction and loyalty across all guest segments.
• Training and Development: Lead workshops and training sessions for hotel teams to ensure consistent delivery of world-class service. Foster a culture of excellence by empowering staff with the skills and tools to exceed guest expectations.
• Feedback Analysis: Monitor and synthesize guest feedback from surveys, reviews, and direct interactions. Present data-driven insights to leadership to inform decision-making and operational enhancements.
• Collaborative Leadership: Partner with departments such as F&B, Housekeeping, and Sales to align service standards and create seamless guest experiences. Act as a bridge between guests, employees, and management to resolve issues proactively.
• Innovation and Best Practices: Stay ahead of industry trends and implement best practices to differentiate our properties. Pilot new initiatives and measure their impact on guest satisfaction and operational efficiency.
• Cultural Alignment: Champion Marriott’s core values—honesty, respect, and a commitment to service—ensuring every interaction reflects our brand’s identity and global reputation.

Why This Role Matters:

At Marriott, we believe exceptional guest experiences are built on genuine connections and relentless attention to detail. As a Guest Experience Expert, you will not only refine the guest journey but also inspire teams to deliver service that leaves a lasting impression. This role is ideal for those who are passionate about hospitality, thrive in collaborative environments, and are driven by the desire to create memorable experiences that turn guests into loyal advocates.

If you are a strategic thinker with a proven track record in guest relations, a deep understanding of hospitality dynamics, and a passion for continuous improvement, we invite you to be part of our journey in Riyadh. Join us in shaping the future of hospitality—where every guest feels valued, every interaction matters, and excellence is the standard.

Qualifications and Skills:

While specific requirements will be detailed during the application process, successful candidates typically possess:

• A strong background in hospitality, customer service, or a related field, with a minimum of 3–5 years of relevant experience.
• Exceptional interpersonal and communication skills, with the ability to engage at all levels—from guests to senior leadership.
• A data-driven mindset with the ability to interpret feedback and translate insights into actionable strategies.
• Leadership experience in training, mentoring, or team development within a hospitality setting.
• Familiarity with guest experience frameworks, CRM tools, or hospitality software is a plus.
• Proficiency in Arabic is advantageous given the location in Riyadh.

Marriott International offers a dynamic work environment where your contributions will have a tangible impact. If you are ready to take your career to the next level and make a difference in the world of hospitality, we encourage you to apply and become part of our legacy of excellence.