IT Technical Support Officer

IT Technical Support Officer – Join Riyadh Cables Group in Driving Technological Excellence

At Riyadh Cables Group, we are at the forefront of innovation in the electrical wires and cables industry, delivering cutting-edge solutions that power sustainable development across the MENA region. As an IT Technical Support Officer, you will play a pivotal role in maintaining seamless IT operations, ensuring our teams have the tools they need to thrive in a dynamic and fast-paced environment. This is an opportunity to contribute to a company that values technological advancement, diversity, and continuous growth.

In this dynamic role, you will serve as the first point of contact for end-users, resolving technical challenges with precision and efficiency while fostering a culture of innovation and collaboration. Your expertise will be instrumental in upholding the technological backbone of our operations, ensuring minimal downtime and optimal performance across all systems.

Key Responsibilities

Your role will encompass a broad spectrum of technical support, system maintenance, and user management responsibilities, ensuring our infrastructure remains robust and aligned with industry best practices:

• Technical Support: Deliver high-quality first-line IT support for hardware, software, and network-related issues, ensuring end-users receive prompt and effective resolutions. Respond to and resolve IT support tickets with urgency, maintaining a high standard of service excellence.
• Troubleshooting and Diagnostics: Conduct thorough remote and on-site troubleshooting to diagnose and resolve technical problems, ranging from system errors to connectivity issues and application malfunctions.
• System Maintenance: Perform routine system checks, updates, and backups to guarantee optimal performance and reliability. Proactively monitor system health, addressing potential issues before they escalate.
• Software and Security Management: Install, configure, and update operating systems, applications, and security software to maintain a secure and efficient IT environment. Manage antivirus tools, backup solutions, and adhere to stringent security protocols.
• Peripheral Device Support: Maintain and troubleshoot printers, scanners, and other peripheral devices, ensuring they operate at peak efficiency for all users.
• User Management: Create, manage, and deactivate user accounts in compliance with company policies. Assist with password resets and access control issues while providing comprehensive training on hardware, software, and IT resource utilization.
• Network Support: Collaborate with the network team to maintain and troubleshoot network hardware and configurations, including routers, switches, and wireless access points. Address basic network connectivity problems with expertise and efficiency.
• Documentation and Reporting: Maintain detailed records of technical issues, solutions, and resolutions for future reference. Keep an updated inventory of IT equipment and software licenses, while providing regular reports on system health and support activities.
• Project Collaboration: Assist in IT projects such as system migrations, hardware rollouts, and software implementations. Work closely with cross-functional teams to enhance IT processes and elevate the overall user experience.

Qualifications and Requirements

To excel in this role, you will bring a blend of technical expertise, problem-solving acumen, and a commitment to delivering exceptional service:

• An Associate degree in Information Technology, Computer Science, or a related field, complemented by 2–5 years of proven experience in an IT support role.
• Relevant certifications such as CompTIA A+, Network+, Microsoft 365, or ITIL are highly advantageous and will be recognized.
• Proficient knowledge of desktop operating systems (Windows, macOS, Linux), along with a solid understanding of networking principles and protocols.
• Strong problem-solving and troubleshooting skills, coupled with excellent communication and interpersonal abilities to interact effectively with both technical and non-technical stakeholders.
• Familiarity with remote support tools and ticketing systems, as well as proficiency in Microsoft Office 365, Active Directory, and basic networking configurations.
• Experience with antivirus tools, backup solutions, and hardware repairs/replacements to ensure comprehensive IT support.
• The ability to prioritize tasks effectively and manage multiple responsibilities in a fast-paced environment, demonstrating adaptability and a proactive approach to challenges.

If you are passionate about technology, committed to fostering innovation, and eager to contribute to a leading manufacturer in the MENA region, we invite you to join our team. Be part of a company that values your expertise and supports your growth in a dynamic and inclusive work environment.