Applications/Systems Engineer - Pre and Post-Sales

Applications/Systems Engineer – Pre and Post-Sales

Join Roche, a global leader in healthcare innovation, as an **Applications/Systems Engineer – Pre and Post-Sales** in Riyadh. This dynamic role bridges the gap between cutting-edge technology and strategic business solutions, ensuring seamless integration of our advanced diagnostic and laboratory systems. As a key member of our team, you will play a pivotal role in driving customer success by delivering expert technical guidance, optimizing system performance, and fostering long-term partnerships.

In this challenging yet rewarding position, you will collaborate closely with sales teams, clients, and internal stakeholders to align technical requirements with business objectives. Your expertise will be instrumental in pre-sales engagements, where you will demonstrate the full capabilities of our solutions, address complex technical inquiries, and tailor configurations to meet diverse client needs. Post-sales, you will ensure smooth implementation, troubleshoot challenges, and provide ongoing support to maximize system efficiency and user satisfaction.

This opportunity is ideal for a detail-oriented professional with a passion for healthcare technology and a commitment to delivering exceptional service. You will leverage your technical acumen to enhance client confidence, drive adoption of our innovative solutions, and contribute to the growth of Roche’s market presence in the region.

Key Responsibilities:

• Lead pre-sales technical engagements, including system demonstrations, proof-of-concept development, and solution architecture design to align with client requirements.
• Provide in-depth technical expertise during sales cycles, ensuring accurate and compelling presentations of Roche’s diagnostic and laboratory systems.
• Collaborate with cross-functional teams to gather and analyze client needs, proposing tailored technical solutions that enhance operational workflows.
• Support post-sales activities by overseeing system deployment, configuration, and integration to ensure seamless client onboarding.
• Act as a trusted advisor to clients, offering ongoing technical support, troubleshooting, and optimization to resolve issues and improve system performance.
• Stay abreast of industry trends, emerging technologies, and regulatory standards to recommend innovative solutions that drive client success.
• Document technical specifications, best practices, and client feedback to refine processes and enhance future engagements.
• Contribute to training initiatives, mentoring internal teams and clients on the effective use of Roche’s systems and tools.

Why This Role Matters:

At Roche, we are dedicated to advancing healthcare through technology that transforms patient outcomes. As an Applications/Systems Engineer, your role is critical in ensuring that our solutions are not only implemented effectively but also deliver measurable value to healthcare providers. Your ability to bridge technical complexity with strategic business insights will empower clients to leverage our innovations, ultimately contributing to the broader mission of improving health worldwide.

If you are a proactive, solution-oriented professional with a strong foundation in systems engineering and a desire to make a meaningful impact in the healthcare sector, we invite you to be part of our mission-driven team. Join us in Riyadh and help shape the future of diagnostic and laboratory technologies.