IT Technician – Field Support (Native Arabic , fluent English)

Join Btech as an IT Technician – Field Support and Drive Cutting-Edge Technology Solutions in Riyadh

At Btech, we are a leading IT solutions and services provider in Saudi Arabia, dedicated to empowering businesses with innovative technology. We are seeking dynamic and experienced IT Technicians to join our elite on-site field support team for a prestigious 12-month outsourcing assignment in Riyadh. This is an opportunity to contribute to a high-impact role where your technical expertise will directly enhance operational efficiency and user experience across key retail locations.

As an IT Technician – Field Support, you will play a pivotal role in delivering seamless technical assistance, ensuring robust IT infrastructure, and maintaining state-of-the-art systems. This position is ideal for professionals with a proven track record in hands-on IT support, troubleshooting, and preventive maintenance—particularly in retail environments where reliability and performance are critical.

Key Responsibilities

Your role will encompass a broad spectrum of technical responsibilities, ensuring end-to-end IT functionality across assigned locations. Key duties include:

• Technical Support and Troubleshooting: Provide first- and second-line technical support for IT systems, hardware, and software, including Windows operating systems, peripherals, and connectivity issues.
• POS and Payment Terminals: Diagnose and resolve issues with POS terminals, receipt printers, scanners, cash drawers, and payment terminals, with a preference for experience with Oracle XStore.
• Networking and Infrastructure: Troubleshoot network connectivity, switches, access points, and structured cabling, with a strong preference for experience with Cisco Meraki equipment.
• Security and Surveillance: Support CCTV systems, particularly those from Hanwha, including cameras, recording systems, and related infrastructure.
• Digital Signage and Displays: Install, configure, and maintain digital signage players and displays, ensuring seamless connectivity and functionality.
• Preventive Maintenance: Conduct scheduled inspections and maintenance on IT equipment, UPS systems, and peripherals, logging findings and reporting issues promptly.
• Asset and Inventory Management: Maintain accurate records of hardware assets, spare parts, and inventory, assisting with stocktaking, tagging, and reconciliation processes.
• System Deployment and Configuration: Assist with new store installations, relocations, and commissioning, including cabling, testing, and endpoint configuration.
• User Assistance and Training: Provide Tier 1/2 technical support to store staff, including device provisioning, imaging, and basic endpoint setup.
• Microsoft 365 and Identity Management: Support account and access requests in compliance with approved procedures, leveraging Microsoft 365 and Entra ID.
• Incident Management: Log, update, and escalate technical incidents through ManageEngine ServiceDesk Plus or similar ITSM platforms, ensuring timely resolution.
• Compliance and Documentation: Adhere to IT security policies, operational standards, and customer procedures while maintaining comprehensive technical documentation.

Qualifications and Skills

To excel in this role, you must possess a blend of technical proficiency, problem-solving skills, and a customer-centric mindset. We are seeking candidates who meet the following mandatory requirements:

• A minimum of 5 years of relevant IT field-support experience, with a focus on hands-on troubleshooting and maintenance.
• A diploma or bachelor’s degree in IT or a related field, or equivalent verifiable experience.
• Proven expertise in Windows operating systems, hardware, peripherals, and end-user devices.
• Strong foundational knowledge of networking troubleshooting, including structured cabling and connectivity.
• Fluency in both native Arabic and spoken English, enabling effective communication with diverse stakeholders.
• The ability to work on-site and travel between assigned locations, including tasks requiring work at height for signage, CCTV, or cabling installations.
• A commitment to professionalism and adherence to background screening and security clearance requirements, including airport access authorization.
• A polished professional appearance and demeanor suitable for a customer-facing environment.

While not mandatory, the following technical skills will be highly advantageous:

• Experience with retail POS systems, particularly Oracle XStore.
• Familiarity with Hanwha CCTV systems and digital signage solutions.
• Proficiency with Cisco Meraki networking equipment.
• Knowledge of UPS and power-protection systems.
• Experience with Microsoft Intune or ManageEngine Endpoint Central for endpoint management.
• Certifications such as CompTIA A+ or Network+, or equivalent industry certifications.

Why Join Btech?

By becoming part of our team, you will be contributing to a mission-driven organization that prioritizes innovation, reliability, and excellence in IT support. This full-time assignment offers:

• A 12-month commitment with Technology Partners, with the potential for renewal.
• The opportunity to develop your technical expertise in a dynamic, fast-paced environment.
• A collaborative and supportive work culture, where your contributions are valued and recognized.
• The chance to make a tangible impact on the operational success of key retail clients in Riyadh.

If you are a detail-oriented, solution-driven IT professional eager to take on a challenging and rewarding role, we invite you to apply and be part of Btech’s journey toward delivering exceptional technology solutions.