Senior IT Technician (Lead) – IT Field Support (native Arabic speaker , fluent English )

Senior IT Technician (Lead) – IT Field Support

Join Bayt Almaloumat Alarabiya for Information Technology as a **Senior IT Technician (Lead)** in our dynamic IT Field Support team based in Riyadh. This is an exceptional opportunity to leverage your expertise in IT infrastructure, troubleshooting, and leadership to drive seamless technology solutions for our clients. As a native Arabic speaker with fluent English proficiency, you will play a pivotal role in bridging communication gaps, ensuring operational excellence, and delivering top-tier technical support across diverse environments.

In this **leadership-focused** role, you will not only resolve complex IT issues with precision but also mentor junior technicians, foster collaboration, and implement best practices to enhance system reliability. Your ability to diagnose hardware and software challenges, optimize network performance, and provide proactive maintenance will be instrumental in maintaining our clients’ digital infrastructure. With a strong emphasis on problem-solving and client satisfaction, you will contribute directly to the success of our IT field support operations.

Key Responsibilities:

• Lead a team of IT technicians, providing guidance, training, and mentorship to ensure high-performance delivery of field support services.
• Perform on-site and remote diagnostics, troubleshooting, and repairs for hardware, software, and network systems to minimize downtime and enhance efficiency.
• Collaborate with cross-functional teams to identify and resolve complex IT issues, ensuring alignment with organizational standards and client requirements.
• Conduct preventive maintenance and system audits to preemptively address potential failures and optimize system performance.
• Document technical findings, solutions, and best practices to maintain comprehensive knowledge bases for future reference.
• Serve as the primary point of contact for clients, offering clear, concise, and professional communication in both Arabic and English.
• Stay abreast of emerging technologies, industry trends, and best practices to recommend innovative solutions that align with business objectives.
• Ensure compliance with IT security protocols and data protection regulations to safeguard sensitive information.

Why Join Us:

At Bayt Almaloumat Alarabiya for Information Technology, we are committed to fostering a culture of innovation, professional growth, and excellence. As a **Senior IT Technician (Lead)**, you will have the opportunity to:

• Lead impactful projects that drive operational efficiency and client satisfaction.
• Develop your leadership and technical skills in a collaborative and supportive environment.
• Contribute to the growth of a reputable IT organization with a strong presence in the Saudi market.
• Work in a multicultural setting where your bilingual proficiency in Arabic and English will be highly valued.
• Access continuous learning and development opportunities to advance your career in IT field support.

If you are a detail-oriented, solution-driven professional with a passion for IT leadership and a commitment to delivering exceptional service, we invite you to be part of our team. Your expertise will be instrumental in shaping the future of our IT field support operations in Riyadh.