Information Technology Technician

Information Technology Technician – Drive Excellence in Healthcare IT Support

Join our dynamic team as an **Information Technology Technician** at Baraya, where you will play a pivotal role in ensuring seamless IT operations that underpin our mission of delivering exceptional healthcare services. In this position, you will provide end-to-end technical support, maintain critical IT infrastructure, and collaborate with clinical and administrative teams to uphold the highest standards of efficiency and security. This is an opportunity to merge your technical expertise with a commitment to improving patient care through robust IT solutions.

As an IT Technician, you will be the backbone of our digital ecosystem, bridging the gap between technology and healthcare delivery. Your responsibilities will span hardware and software maintenance, network optimization, and ensuring compliance with stringent security protocols—all while fostering a culture of innovation and reliability.

Key Responsibilities

Your role will encompass a broad spectrum of technical and operational duties, including:

• End-User Support: Deliver prompt, professional, and solution-oriented IT assistance to Baraya staff, ensuring minimal disruption to daily operations. Act as the first point of contact for technical inquiries, resolving issues efficiently across desktops, laptops, printers, and peripherals.
• Hardware and Software Maintenance: Install, configure, and maintain IT equipment and software applications, including clinical and administrative systems, to guarantee optimal performance and uptime.
• Network and System Support: Troubleshoot network connectivity issues, monitor system health, and resolve basic server-related problems to maintain a stable IT environment.
• Clinical IT Assistance: Provide specialized support for healthcare-specific software and systems, ensuring compliance with regulatory requirements and seamless integration into clinical workflows.
• Security and Compliance: Enforce IT security policies, manage user access controls, and conduct regular audits to safeguard sensitive data and ensure adherence to industry standards.
• System Upgrades and Audits: Assist in planning, executing, and documenting system upgrades, audits, and inspections to enhance IT infrastructure and mitigate risks.
• Collaborative Onboarding: Work closely with HR to manage IT requirements for new hires and departures, ensuring a smooth transition for all stakeholders.
• Inventory and Asset Management: Maintain accurate records of IT assets, licenses, and inventory to support financial and operational transparency.

Why This Role Matters

In a healthcare setting, technology is not just a tool—it is a lifeline. Your work will directly impact the efficiency, security, and reliability of the systems that support our clinical and administrative teams. By ensuring that IT infrastructure operates flawlessly, you will contribute to a patient-centered environment where technology enhances care delivery without compromise.

Qualifications and Skills

To excel in this role, you will bring a blend of technical proficiency, problem-solving agility, and a customer-service mindset. We are seeking candidates who meet the following criteria:

• Education and Certification: A Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field. IT certifications (such as CompTIA A+, Network+, Microsoft, or equivalent) are highly advantageous and will strengthen your candidacy.
• Experience: 2–4 years of hands-on experience in IT support or technician roles, with a preference for candidates who have worked in healthcare or regulated environments. Familiarity with hospital information systems is a significant asset.
• Technical Proficiency: Strong troubleshooting skills for hardware, software, and network issues, coupled with in-depth knowledge of Windows OS, server concepts, and networking. Proficiency in IT service management and ticketing systems is essential.
• Security Awareness: A keen understanding of data security, privacy, and access controls, with a commitment to maintaining the highest standards of IT governance.
• Communication and Collaboration: Exceptional communication skills to interact effectively with technical and non-technical staff, coupled with a customer-service orientation to address user needs with patience and professionalism.
• Multilingual Proficiency: Fluency in both Arabic and English, including written, spoken, and comprehension skills, to support a diverse workforce.

This is more than a job—it is an opportunity to make a tangible difference in healthcare through technology. If you are passionate about IT, thrive in fast-paced environments, and are eager to contribute to a mission-driven organization, we invite you to apply and be part of our team.