Growth & Operations Manager

Growth & Operations Manager – Drive Strategic Expansion at Mazhool

At Mazhool, we are revolutionizing the classifieds landscape in Saudi Arabia by empowering buyers and sellers across cars, real estate, electronics, furniture, and services—all with zero commission and unlimited free listings. As a dynamic and mission-driven marketplace, we are seeking a Growth & Operations Manager to lead our team in scaling user engagement, optimizing operational efficiency, and elevating platform performance. This is an opportunity to shape the future of digital commerce in the region while making a tangible impact on millions of users.

In this full-time, on-site role based in Riyadh, Saudi Arabia, you will serve as the strategic architect behind our growth initiatives and operational excellence. Your expertise will drive user acquisition, retention, and revenue growth while refining core marketplace processes to ensure seamless transactions, high-quality listings, and unparalleled user satisfaction. This role demands a data-driven, collaborative, and results-oriented leader who thrives at the intersection of growth marketing, operational optimization, and cross-functional execution.

Key Responsibilities

As the Growth & Operations Manager, your strategic vision will define how we attract, engage, and retain users while streamlining our marketplace operations. Your day-to-day impact will be far-reaching, encompassing:

• Strategic Growth Leadership: Design and execute high-impact user acquisition and retention campaigns to expand our marketplace footprint across key segments, leveraging performance marketing, A/B testing, and data-driven insights. Identify and capitalize on growth opportunities through rigorous analysis of user behavior, market trends, and competitive benchmarks.
• Operational Excellence: Oversee and optimize critical operational workflows, including listing quality assurance, transaction funnel efficiency, and user support processes. Implement scalable solutions to enhance platform reliability, reduce friction, and elevate the overall user experience.
• Cross-Functional Collaboration: Partner closely with product, marketing, engineering, and customer support teams to align initiatives with business objectives. Translate strategic goals into actionable experiments, track KPIs, and scale proven strategies to maximize impact.
• Partnership and Stakeholder Management: Foster strategic relationships with external partners and internal stakeholders to drive adoption and operational success. Ensure marketplace policies and procedures prioritize trust, safety, and compliance while fostering a culture of continuous improvement.
• Performance-Driven Analytics: Leverage advanced data tools to monitor operational metrics, measure campaign effectiveness, and derive actionable insights. Present findings to leadership with clarity and propose data-backed recommendations to enhance growth and efficiency.

Why This Role Matters

You will play a pivotal role in transforming Mazhool into a leading digital marketplace in the Middle East, where innovation meets practicality. Your work will directly influence user adoption, platform scalability, and revenue growth—making a measurable difference in the lives of thousands of buyers and sellers. This is more than a job; it’s an opportunity to shape the future of digital commerce in a rapidly evolving market.

Qualifications and Skills

We are seeking a highly motivated, analytical, and collaborative professional with a proven track record in growth marketing and operational leadership. Ideal candidates will possess:

• Proven Growth Expertise: Hands-on experience in user acquisition, retention strategies, performance marketing, and campaign optimization. A deep understanding of digital marketing funnels, A/B testing, and conversion rate optimization is essential.
• Operational Mastery: Strong background in workflow design, resource planning, and process improvement, with a focus on enhancing marketplace efficiency and user experience. Experience in e-commerce, classifieds platforms, or online marketplaces is highly beneficial.
• Data-Driven Decision Making: Proficiency in data analysis tools (e.g., SQL, Google Analytics, Tableau) and the ability to translate complex insights into strategic action. Experience with KPI tracking and performance reporting is a must.
• Cross-Functional Leadership: Ability to collaborate seamlessly with product, engineering, marketing, and customer support teams to drive aligned initiatives. Strong stakeholder management and communication skills are critical for presenting findings and influencing decision-making.
• Educational Background: Bachelor’s degree in Business, Economics, Engineering, Marketing, or a related field. Advanced degrees or certifications in data science, digital marketing, or operations are a plus.
• Language Proficiency: Fluency in English is required. Arabic proficiency is strongly preferred to effectively engage with the local market and user base.
• Mindset and Culture Fit: Proactive, problem-solving mindset with a relentless focus on measurable impact. Thrives in a fast-paced, innovative environment where collaboration and adaptability are key to success.

Join Mazhool and be part of a team that is redefining digital commerce in Saudi Arabia. If you are passionate about growth, operations, and creating meaningful change, we invite you to apply and help us build the next generation of marketplace success.