Service Coordinator

Service Coordinator – Drive Operational Excellence at NOV Inc., Dammam

Join NOV Inc. as a **Service Coordinator** in Dammam, where you will play a pivotal role in ensuring seamless operations, enhancing customer satisfaction, and optimizing service delivery across critical projects. In this dynamic position, you will bridge the gap between technical teams, clients, and internal stakeholders to foster collaboration, resolve challenges, and drive continuous improvement. If you thrive in a fast-paced environment and are passionate about delivering exceptional service excellence, this opportunity is designed for you.

As a **Service Coordinator** at NOV Inc., your responsibilities will span strategic coordination, problem-solving, and process optimization. You will be instrumental in aligning service delivery with client expectations, monitoring project timelines, and ensuring adherence to industry standards. Your ability to anticipate needs, communicate effectively, and implement solutions will directly impact project success and operational efficiency.

Key Responsibilities:

• Client and Stakeholder Engagement: Act as the primary liaison between NOV Inc.’s technical teams, clients, and external partners to ensure clear communication, alignment, and resolution of service-related inquiries or issues.
• Project Coordination: Oversee service delivery timelines, milestones, and resource allocation to guarantee projects are executed on schedule and within scope, while maintaining high-quality standards.
• Problem-Solving and Troubleshooting: Identify operational bottlenecks, analyze root causes, and propose actionable solutions to minimize downtime and enhance service reliability.
• Process Improvement: Collaborate with cross-functional teams to refine service workflows, implement best practices, and leverage technology to streamline operations and reduce inefficiencies.
• Compliance and Documentation: Ensure all service activities comply with industry regulations, company policies, and client contracts. Maintain accurate records, reports, and documentation to support decision-making and audits.
• Performance Monitoring: Track key performance indicators (KPIs) and service metrics to evaluate performance, identify trends, and recommend data-driven improvements.

Why This Role Matters:

At NOV Inc., we empower our Service Coordinators to be strategic partners in delivering innovative and reliable solutions. Your role is not just about managing tasks—it’s about shaping the future of service excellence in a global industry leader. By fostering strong relationships, driving operational efficiency, and ensuring client satisfaction, you will contribute directly to NOV Inc.’s mission of advancing energy solutions worldwide.

Qualifications and Skills:

• Bachelor’s degree in Engineering, Business Administration, Project Management, or a related field (or equivalent experience).
• Proven experience in service coordination, project management, or a similar role within the oil, gas, or industrial sectors.
• Strong analytical and problem-solving skills with the ability to prioritize tasks in a fast-paced environment.
• Excellent communication and interpersonal abilities to engage with diverse stakeholders at all levels.
• Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools (e.g., MS Project, Jira, or similar).
• Technical aptitude to understand service-related challenges and translate them into actionable solutions.
• Proficiency in Arabic and English is a significant advantage.

If you are a detail-oriented professional with a passion for operational excellence and a commitment to driving impactful change, we invite you to apply for the **Service Coordinator** position at NOV Inc. in Dammam. Be part of a team that values innovation, collaboration, and the pursuit of industry-leading standards.