Assistant Front Office Manager

Join Hilton in Riyadh as an Assistant Front Office Manager

Are you a dynamic and customer-centric professional with a passion for delivering exceptional hospitality experiences? Hilton is seeking a dedicated Assistant Front Office Manager to join our esteemed team in Riyadh. This role is an excellent opportunity to elevate your career in the hospitality industry while contributing to the seamless operations of one of the world’s most renowned hotel brands.

In this pivotal position, you will play a crucial role in ensuring the smooth and efficient functioning of the front office department. Reporting directly to the Front Office Manager, you will oversee daily operations, manage guest services, and lead a team of front desk associates to deliver unparalleled hospitality. Your strategic leadership and operational expertise will be instrumental in maintaining Hilton’s reputation for excellence, fostering guest satisfaction, and driving revenue growth.

As an Assistant Front Office Manager at Hilton, your responsibilities will include:

• Guest Experience Leadership: Oversee the front desk operations to ensure guests receive personalized, high-quality service from arrival to departure. Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring timely and satisfactory resolutions.
• Team Management: Lead, mentor, and develop a team of front desk associates, fostering a culture of professionalism, collaboration, and continuous improvement. Conduct performance evaluations, provide training, and ensure adherence to Hilton’s service standards.
• Operational Excellence: Monitor and optimize front office workflows, including check-ins, check-outs, reservations, and housekeeping coordination. Implement efficient systems to minimize guest wait times and enhance overall operational efficiency.
• Revenue Generation: Collaborate with sales and marketing teams to maximize room occupancy and ancillary revenue streams. Implement upselling strategies for premium services, dining, and spa offerings to enhance the guest experience and boost profitability.
• Conflict Resolution: Address and resolve guest concerns with diplomacy and professionalism, ensuring a positive and memorable stay. Escalate complex issues to senior management as needed while maintaining a high standard of service.
• Compliance and Training: Ensure strict adherence to company policies, local regulations, and Hilton’s global service standards. Conduct regular training sessions to keep staff updated on best practices and new initiatives.
• Technology Integration: Leverage front desk software and property management systems (PMS) to streamline operations, track performance metrics, and enhance guest communication. Stay abreast of emerging technologies to drive innovation in service delivery.

To thrive in this role, you will bring a blend of hospitality expertise, leadership acumen, and a customer-first mindset. Ideal candidates will possess:

• A proven track record in front office management or a related hospitality role, with at least 3-5 years of experience in a high-volume hotel environment.
• Exceptional interpersonal and communication skills, with the ability to engage guests, staff, and stakeholders at all levels.
• Strong organizational and multitasking abilities, with the capacity to manage competing priorities in a fast-paced setting.
• A commitment to Hilton’s core values of Loving Care, Integrity, and Passion, and a passion for delivering world-class hospitality.
• Fluency in both English and Arabic is highly advantageous, given the multicultural nature of Riyadh.
• Certifications in hospitality management or customer service are a plus.

Hilton offers a dynamic and inclusive work environment where your contributions will make a tangible impact. This role is perfect for ambitious professionals seeking to grow their career in a globally recognized brand while making a difference in the lives of guests and colleagues alike. If you are ready to take your hospitality career to the next level, we invite you to apply and become part of the Hilton family in Riyadh.

Join us in shaping the future of hospitality—where every guest feels valued, and every experience is extraordinary.