Marketing Communications Manager

Elevate Our Brand Storytelling and Drive Exceptional Guest Experiences

At Hilton, we believe that exceptional hospitality begins with the power of storytelling. As a Marketing Communications Manager, you will play a pivotal role in shaping Hilton’s brand narrative, fostering meaningful connections between our guests, team members, and communities, while driving impactful marketing initiatives that align with our global vision. This is more than a job—it’s an opportunity to inspire, engage, and create lasting impressions that define the Hilton experience.

In this dynamic role, you will lead the charge in developing and executing strategic marketing communications plans that amplify Hilton’s brand presence, enhance guest loyalty, and support business growth. Your expertise will be instrumental in crafting compelling campaigns, managing brand consistency, and leveraging digital and traditional media to tell Hilton’s story in an authentic, engaging way.

Key Responsibilities

Your day-to-day impact will be far-reaching and multifaceted. Here’s what success looks like in this role:

• Lead Strategic Marketing Communications: Design and implement innovative marketing communication strategies, campaigns, and initiatives that align with Hilton’s brand objectives and resonate with our global audience. Drive measurable results that strengthen brand equity and guest engagement.
• Curate Compelling Content: Develop, refine, and coordinate high-impact marketing content across digital platforms, social media, public relations, and other key channels. Ensure every piece of content reflects Hilton’s brand voice, values, and standards of excellence.
• Foster Media and PR Partnerships: Build and nurture relationships with media outlets, influencers, and industry partners to secure coverage and opportunities that elevate Hilton’s profile. Collaborate on press releases, media kits, and communications that highlight our brand’s unique story and achievements.
• Oversee Digital and Social Media Presence: Manage Hilton’s social media channels and digital communications with precision, ensuring content is timely, engaging, and aligned with our brand’s tone. Leverage data-driven insights to optimize performance and audience engagement.
• Drive Events and Promotions: Partner with internal teams and external stakeholders to promote hotel events, special offers, and activations. Ensure these initiatives are executed seamlessly and deliver maximum impact on guest acquisition and retention.
• Analyze and Report Performance: Monitor the success of marketing campaigns and communications efforts using key performance indicators (KPIs). Provide actionable insights and data-driven recommendations to refine future strategies and enhance ROI.
• Coordinate Cross-Functional Projects: Manage multiple marketing communications projects with deadlines, ensuring they are executed efficiently and in alignment with Hilton’s strategic priorities. Act as a bridge between creative, digital, and PR teams to deliver cohesive, high-quality outputs.
• Uphold Brand Standards: Champion Hilton’s brand guidelines, ensuring all marketing and communication materials—from digital assets to print collateral—reflect our commitment to integrity, warmth, and excellence.

What Makes You the Ideal Candidate

Hilton is not just looking for a marketing professional—we are seeking a passionate advocate for hospitality who embodies our core values and drives results with purpose. The qualities that define success in this role include:

• A Deep Passion for Hospitality: A genuine belief in the transformative power of hospitality and a desire to spread its light and warmth to every guest interaction.
• Integrity and Ethical Leadership: A strong moral compass and the commitment to always do what is right, even in challenging situations.
• Inspiring Leadership: The ability to inspire and motivate teams, fostering a collaborative environment where creativity and innovation thrive.
• Collaborative Teamwork: A proactive mindset that values teamwork as the cornerstone of achieving exceptional outcomes.
• Ownership and Accountability: A take-charge attitude with a focus on delivering results, even in fast-paced or ambiguous environments.
• Urgency and Discipline: The ability to balance urgency with precision, ensuring every action taken today contributes to Hilton’s long-term success.

Join a Legacy of Excellence

Hilton is more than a global hospitality leader—we are a workplace where innovation, culture, and purpose intersect to create meaningful careers. With a legacy of welcoming over 3 billion guests worldwide, we are committed to setting new standards in travel and guest experience. Our award-winning culture has earned us recognition as one of the World’s Best Workplaces, and we continue to redefine what it means to deliver an exceptional stay.

Whether you are at the beginning of your career or seeking a new challenge, Hilton offers a dynamic environment where you can grow professionally and personally. This is your opportunity to contribute to a legacy that fills the world with the light and warmth of hospitality—one guest, one team member, and one community at a time.

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