Data Center Support Engineer (Saudi National)

Data Center Support Engineer (Saudi National)

Join our dynamic team as a **Data Center Support Engineer (Saudi National)**, where you will play a pivotal role in maintaining the integrity, performance, and reliability of critical IT infrastructure. This position demands a highly skilled professional capable of delivering exceptional technical support, ensuring seamless operations, and fostering strong customer relationships. If you thrive in a fast-paced environment and are passionate about resolving complex technical challenges, we invite you to contribute your expertise to our mission.

In this **Data Center Support Engineer** role, you will serve as the backbone of our technical support operations, bridging the gap between our internal teams and external clients. Your responsibilities will span across **incident management, hardware maintenance, troubleshooting, and preventive measures**, ensuring compliance with stringent service-level agreements (SLAs) and maintaining the highest standards of operational excellence.

Key Responsibilities

Your role will encompass a broad spectrum of technical and operational duties, including but not limited to:

• Technical Support & Incident Management: Deliver **first- and second-level technical support** with precision and efficiency, addressing a wide range of server, GPU, liquid cooling, storage, and network infrastructure issues. Take ownership of assigned tickets, ensuring timely resolution while maintaining a **proactive approach to incident classification and analysis**. Prepare **comprehensive technical reports** to document findings and recommendations, enabling data-driven decision-making.
• Remote and Onsite Troubleshooting: Diagnose and resolve technical issues both **remotely and onsite**, adhering to SLAs and industry best practices. Demonstrate **expertise in fault isolation**, root cause analysis, and **de-escalation strategies** to mitigate potential risks before they impact operations.
• Hardware & System Maintenance: Perform **hardware replacements, operational readiness tests, and system health checks** to ensure optimal performance. Execute **periodic maintenance tasks**, including **liquid cooling system servicing**, firmware updates, and BIOS configurations. Conduct **detailed diagnostics** on hardware components, ensuring longevity and reliability.
• Warranty & Documentation: Manage **RMA (Return Material Authorization) processes** with manufacturers, ensuring smooth returns and replacements. Maintain **thorough documentation** in our ticketing system, including service logs, technical notes, and spare parts readiness assessments. Prepare **technical documentation** for internal and external stakeholders, contributing to knowledge-sharing initiatives.
• Preventive & On-Call Services: Implement **preventive maintenance protocols** to preemptively address potential issues, reducing downtime and enhancing system resilience. Participate in **on-call duties**, providing **24/7 support** when required, and offer **permanent onsite support** to clients as needed. Your ability to **adapt to urgent situations** while maintaining composure will be instrumental in ensuring business continuity.
• Customer Communication: Engage in **professional and independent communication** with technical contacts, ensuring transparency and clarity in all interactions. Prioritize **customer satisfaction** by delivering **high-quality service**, addressing concerns promptly, and fostering long-term trust and collaboration.

This role is ideal for an **experienced professional** who is not only technically adept but also possesses **strong interpersonal skills** and a **solution-oriented mindset**. You will collaborate closely with cross-functional teams, including IT operations, customer support, and vendor partners, to drive operational efficiency and innovation.

If you are eager to **contribute your expertise** in a **high-impact environment** and are committed to **excellence in technical support**, we encourage you to apply and be part of a team that values **innovation, integrity, and customer-centricity**.