Vendors Performance Manager

About Hungerstation and Delivery Hero

Hungerstation, a proud member of the Delivery Hero Group—the global pioneer of local delivery platforms—is dedicated to delivering an exceptional experience that is fast, convenient, and doorstep-ready. As part of a dynamic ecosystem operating across approximately 65 countries worldwide, Delivery Hero stands at the forefront of innovation in the food and retail delivery industry. Headquartered in Berlin, Germany, Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is a constituent of the MDAX stock market index, reflecting its robust growth and market leadership.

Role Overview

The Vendor Performance Manager will play a pivotal role within the Vendor Performance team, which is responsible for shaping the strategic direction of the Vendor Operations team and ensuring its successful execution through seamless local and global collaboration. This role is instrumental in overseeing the performance of vendors across diverse verticals—including restaurants, groceries, convenience stores, pharmacies, and other partners—on the Hungerstation platform. The Vendor Performance Manager will work closely with local and global product and operations teams to design and implement best-in-class experiences tailored to the needs of our vendors, customers, and riders, with a particular focus on optimizing vendor operations touchpoints.

This position is ideal for individuals who thrive on data analysis, trend identification, and deriving actionable insights to drive Hungerstation’s growth and enhance the partner ecosystem. The successful candidate will possess strong analytical skills, the ability to guide teams and stakeholders, and a commitment to making data-driven decisions. Additionally, the role requires fostering a collaborative environment, leveraging the collective talent of the team, and steering the group toward achieving strategic objectives.

Key Responsibilities

• Stakeholder Management:
  • Collaborate with and manage business and product stakeholders at both local and global levels.
  • Develop and nurture strong working relationships with key stakeholders, employing structured approaches to influence and secure necessary buy-in.
  • Engage with key partners to ensure alignment on performance metrics and drive improvements to achieve high Net Promoter Scores (NPS).
  • Provide senior management with regular performance reports, insights, and presentations to inform strategic decisions.
• Driving Change and Innovation:
  • Own and lead initiatives to enhance vendor performance metrics, including Vendor Reliability, Vendor Availability, Vendor Timing, and Seamless Experiences.
  • Identify, prioritize, and develop processes that scale operations efficiently, foster growth, and increase conversion rates.
  • Innovate and implement solutions that address operational challenges and drive continuous improvement.
• Vendor Performance Strategy:
  • Establish local and global benchmarks for vendor performance and vendor operations metrics.
  • Translate Hungerstation’s strategic vision into actionable plans for the vendor operations division.
  • Develop and refine the overall vendor operations strategy to optimize performance and identify new opportunities for rapid execution.
• Data-Driven Decision Making:
  • Utilize data-driven tools and controlled testing environments to analyze, launch, and roll out enhancements to vendor performance and operations.
  • Leverage market insights and vendor feedback to drive meaningful improvements.
  • Develop tools that empower teams to identify operational gaps and uncover opportunities for enhancement.
• Customer Centricity:
  • Champion the partner/vendor experience, recognizing that our partners are central to our success.
  • Support and drive the performance of our partners to ensure mutual growth and satisfaction.

Qualifications and Skills

• Bachelor’s degree in Business, Engineering, or equivalent practical experience.
• Minimum of 4 years of experience in Operations Management, Project Management, Product Management, or a related field.
• Proven track record in a high-growth technology environment or startup setting.
• Prior experience in vendor operations is advantageous.
• Demonstrated ability to create impact through data-driven decision-making.
• Proficiency in SQL, BigQuery, Tableau, or Google Studio is highly desirable.
• Exceptional written and verbal communication skills in English.