Customer Account Manager

About Saferoad Information Technology LTD.

Saferoad Information Technology LTD. stands as a trailblazer in the Saudi mobility intelligence sector, specializing in IoT-enabled solutions. As the nation’s first and only full-stack telematics provider, we deliver end-to-end hardware and software solutions designed to revolutionize connected mobility. Headquartered in Riyadh, our mission is to empower businesses and individuals with intelligent, data-driven technologies that enhance safety, efficiency, and sustainability. By leveraging cutting-edge innovation, we create bespoke solutions that address the evolving needs of our clients, positioning ourselves at the forefront of Saudi Arabia’s technological transformation.

Role Overview

We are seeking a dynamic and results-driven Customer Account Manager to join our team in Riyadh. This full-time, on-site position is ideal for a professional who thrives in a client-centric environment and is passionate about building long-term relationships. The Customer Account Manager will serve as the primary point of contact for our clients, ensuring their needs are met with precision and professionalism. Your responsibilities will include managing client accounts, addressing inquiries, and proactively identifying opportunities to enhance customer satisfaction and loyalty.

Key Responsibilities

• Client Relationship Management: Cultivate and maintain strong, trust-based relationships with clients by understanding their unique requirements and delivering tailored solutions.
• Account Oversight: Monitor client accounts to ensure service delivery aligns with contractual obligations and client expectations, addressing any discrepancies or issues promptly.
• Proposal Development: Collaborate with internal teams to develop and present proposals that highlight the value of Saferoad’s solutions, addressing client pain points and objectives.
• Cross-Functional Coordination: Act as a liaison between clients and internal departments, including sales, technical, and support teams, to ensure seamless execution of projects and initiatives.
• Market Insights & Feedback: Provide actionable insights to the leadership team based on client interactions, market trends, and competitive analysis to drive continuous improvement in our offerings.
• Issue Resolution: Address client concerns and escalate issues as necessary, ensuring timely and effective resolutions to maintain high levels of satisfaction.
• Strategic Growth: Identify opportunities for upselling, cross-selling, and renewals by staying attuned to client needs and industry developments.

Qualifications & Skills

To excel in this role, you should possess the following qualifications and competencies:

• Core Competencies: Exceptional interpersonal, communication, and relationship-building skills, with a proven ability to engage and influence stakeholders at all levels.
• Industry Experience: A minimum of two years of experience in customer account management, client services, or a related field, with a track record of delivering measurable results.
• Problem-Solving: Strong analytical and critical thinking abilities, coupled with the capacity to develop data-driven solutions to complex challenges.
• Technical Aptitude: Familiarity with IoT and telematics technologies is beneficial, though not mandatory. A willingness to learn and adapt to industry-specific terminology and concepts is essential.
• Organizational Skills: Proven ability to manage multiple accounts simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• Technical Proficiency: Proficiency in CRM software (e.g., Salesforce, HubSpot), Microsoft Office Suite (Excel, PowerPoint, Word), and other relevant tools to streamline account management processes.
• Language Skills: Fluency in both English and Arabic is highly desirable, enabling effective communication with a diverse client base.
• Educational Background: A Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is required. Additional certifications in customer relationship management or sales are a plus.
• Sector Experience: Prior experience in the technology, telematics, or mobility sector is advantageous, though candidates from other industries with transferable skills are encouraged to apply.
• Collaboration & Adaptability: Ability to work effectively within cross-functional teams, adapt to evolving business needs, and thrive in a dynamic, innovative environment.