Executive-Sales

Position Overview

We are seeking a dynamic and results-driven Executive-Sales professional to join our team at the prestigious Third Ring Road Al Naseem District location near Al Rajhi Mosque in Makkah, Saudi Arabia. This full-time, non-management role is designed for an individual who thrives in a fast-paced environment while delivering exceptional guest experiences and driving revenue growth. The ideal candidate will serve as the frontline representative of Marriott International, embodying our commitment to service excellence, brand integrity, and operational efficiency. Your responsibilities will encompass a blend of sales strategy, guest relations, and administrative support, all while maintaining the highest standards of professionalism and hospitality.

Key Responsibilities

The Executive-Sales role is multifaceted, requiring a proactive approach to both guest interactions and internal coordination. Your primary duties will include:

• Guest Relations and Problem Resolution: Act as the first point of contact for guest inquiries, requests, or concerns. Collaborate with relevant departments—such as Sales, Data Administration, and Accounting—to resolve issues promptly and ensure guest satisfaction. Utilize strategic sales techniques to maximize revenue opportunities while fostering long-term loyalty to Marriott International.
• Sales and Revenue Optimization: Implement up-selling strategies to enhance guest experiences and increase revenue streams. Determine appropriate complimentary offerings, such as rewards points, show tickets, or gift certificates, to acknowledge guest patronage and reinforce brand loyalty.
• Reservation Management: Process all reservation requests, modifications, and cancellations received via phone, fax, or mail. Accurately input Marriott Rewards information into the designated software system to ensure seamless guest experiences and compliance with company protocols.
• Administrative Support: Perform general office duties to support the Sales & Marketing team, including filing, email correspondence, typing, and faxing. Maintain organized records and ensure timely communication with internal and external stakeholders.
• Training and Team Development: Assist management in training and motivating employees, serving as a role model for professional conduct and service excellence. Contribute to a positive and collaborative work environment by supporting team goals and addressing employee concerns with empathy and professionalism.
• Policy Adherence and Professionalism: Strictly adhere to all company policies and procedures, ensuring a clean and professional appearance at all times. Maintain the confidentiality of proprietary information and protect company assets. Uphold the highest standards of ethical conduct and integrity in all interactions.
• Guest Engagement and Service Excellence: Welcome and acknowledge guests in accordance with company standards, anticipating their needs and addressing service requests with genuine care. Express appreciation to guests through courteous and professional communication, both verbally and in writing. Utilize clear and articulate language to convey information accurately and effectively.
• Team Collaboration and Performance Monitoring: Develop and maintain positive working relationships with colleagues to foster a cohesive and high-performing team. Support team objectives by actively listening to concerns and providing constructive feedback. Monitor the performance of others to ensure adherence to quality expectations and service standards.
• Physical Requirements: Perform job duties that may include moving, lifting, carrying, pushing, or pulling objects weighing up to 10 pounds without assistance. Maintain the ability to read and visually verify information in various formats to ensure accuracy in all tasks.
• Additional Duties: Fulfill other reasonable job responsibilities as assigned by supervisors to support the overall success of the department and the organization.

Qualifications and Preferred Attributes

To excel in this role, candidates should meet the following qualifications and demonstrate the following attributes:

• Education: A high school diploma or G.E.D. equivalent is required. Additional certifications or coursework in sales, hospitality, or related fields are advantageous.
• Experience: A minimum of 2 years of related work experience in sales, customer service, or a hospitality environment is preferred. Prior experience in a similar role within the Marriott International portfolio or a comparable organization is highly desirable.
• Supervisory Experience: While not required, candidates with a proven track record in mentoring or leading teams will be given special consideration.
• Skills and Competencies:
  • Exceptional communication skills, both verbal and written, with the ability to articulate information clearly and professionally.
  • Strong interpersonal skills and a customer-centric mindset, with a passion for delivering outstanding guest experiences.
  • Proven ability to work in a team-oriented environment while managing individual responsibilities with autonomy and accountability.
  • Proficiency in using computer software, including reservation systems and Microsoft Office Suite (Word, Excel, Outlook).
  • Attention to detail and the ability to multitask in a fast-paced setting without compromising quality.
• Personal Attributes:
  • A commitment to Marriott International’s core values of integrity, respect, and service excellence.
  • Adaptability and resilience in handling challenging situations with professionalism and composure.
  • A proactive approach to problem-solving and a willingness to go above and beyond to meet guest and team needs.

Why Join Marriott International?

As a member of the Marriott International family, you will become part of a global community that values diversity, inclusion, and innovation. Our associates are the heart of our success, and we are committed to providing an equitable and supportive work environment where everyone can thrive. Whether you are a seasoned professional or just beginning your career, Marriott International offers unparalleled opportunities for growth, development, and meaningful contributions.

At Four Points by Sheraton, one of our esteemed brands, we pride ourselves on creating welcoming spaces where business and leisure seamlessly intersect. Our hotels are designed to reflect the local culture while offering modern amenities, ensuring that every guest feels at home. By joining our team, you will play a pivotal role in delivering exceptional experiences that leave a lasting impression on our guests.

This is more than a job—it is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. We invite you to take the next step in your career and apply today to become a valued member of the Marriott International family.