FRONT DESK ADMINISTRATOR

Position Overview

We are seeking a dynamic and professional Front Desk Administrator to join our team in Riyadh, Saudi Arabia. This pivotal role is responsible for enhancing client satisfaction, driving sales growth, and ensuring seamless front-of-house operations at our premium beauty and wellness establishment. Reporting directly to the KSA Operations Manager, the ideal candidate will embody Furless’s commitment to excellence by delivering exceptional guest experiences, maintaining operational efficiency, and contributing to our brand’s reputation for luxury and professionalism.

Key Responsibilities

The Front Desk Administrator will serve as the first point of contact for clients, setting the tone for their entire experience. Your responsibilities will include:

• Client Experience & Reception Management:
  • Greet, register, and guide clients with warmth, professionalism, and cultural sensitivity, ensuring a memorable first impression.
  • Communicate effectively in both English and Arabic, handling phone, WhatsApp, and email inquiries with accuracy and timeliness.
  • Manage appointment scheduling, confirmations, and reminders to optimize client attendance and minimize no-shows.
  • Address client concerns with empathy and urgency, resolving issues promptly to uphold satisfaction and loyalty.
  • Maintain reception and waiting areas in pristine condition, reflecting Furless’s premium standards of cleanliness, organization, and ambiance.
• Sales & Client Retention:
  • Promote treatments, packages, and retail products with confidence, aligning recommendations with client needs and preferences.
  • Educate clients on post-treatment care and follow-up services to encourage repeat visits and long-term engagement.
  • Proactively follow up with lapsed or prospective clients to re-engage them and increase retention rates.
  • Achieve or surpass monthly sales and upselling targets through strategic client interactions and product knowledge.
  • Support in-branch marketing initiatives to attract new clients and enhance brand visibility.
  • Maintain meticulous client records, including purchase history and preferences, to personalize future interactions.
• Administrative & Operational Support:
  • Ensure accurate recording of bookings, payments, and transactions in the CRM/POS system to maintain data integrity.
  • Perform daily cash reconciliation and reporting in coordination with the Finance team to ensure financial accuracy.
  • Generate and submit performance reports, including appointment metrics, revenue analysis, and client feedback summaries.
  • Uphold compliance with Saudi Municipality regulations regarding hygiene, safety, and documentation standards.
  • Coordinate with Operations to manage supplies, equipment maintenance, and facility upkeep.
• Professionalism & Team Collaboration:
  • Represent Furless with a polished, professional, and client-centric demeanor at all times.
  • Collaborate closely with therapists, treatment coordinators, and management to ensure smooth client flow and operational harmony.
  • Participate in ongoing training to refine sales, service, and retention skills, staying updated on industry best practices.
  • Demonstrate punctuality, accountability, and adaptability to meet the demands of a dynamic work environment.

Qualifications & Skills

• Educational Background: High school diploma or equivalent; a Diploma in Administration or Customer Service is advantageous.
• Experience: 1–3 years in front desk, sales, or customer service roles, preferably within the beauty, wellness, or hospitality sectors.
• Technical Proficiency: Strong working knowledge of MS Office Suite and CRM/booking systems; familiarity with Fresha is a plus.
• Language Requirements: Fluency in English is mandatory; proficiency in Arabic is highly desirable.
• Core Competencies: Exceptional sales acumen, upselling expertise, and relationship-building skills.
• Organizational Abilities: Superior multitasking, time management, and attention to detail.
• Regulatory Knowledge: Understanding of Saudi Municipality hygiene standards (full training provided).

Personal Attributes

The ideal candidate will possess a blend of sales drive and a genuine passion for client service. Key personal traits include:

• A sales-driven mindset with a strong service-oriented approach.
• Professionalism, approachability, and emotional intelligence to build trust with clients.
• Reliability, meticulousness, and a high degree of accountability in all tasks.
• Composure and confidence in high-pressure situations.
• Enthusiasm for the beauty and wellness industry, coupled with a commitment to delivering exceptional experiences.

Work Schedule & Compensation

• Hours: 48 hours per week with a rotational two-day off schedule.
• Compensation: Competitive base salary complemented by performance-based commission.
• Benefits: Comprehensive medical insurance coverage, access to professional training programs, and opportunities for career advancement.

Application Process

Qualified candidates are invited to submit their updated CV and a tailored cover letter to:

[email protected]