Technical Support Engineer - SAS - alfanar Electric

About alfanar Group

alfanar Group stands as a distinguished leader in the fields of energy, infrastructure, and advanced technologies, with a strong commitment to innovation and excellence. Headquartered in Riyadh, Saudi Arabia, alfanar Group is renowned for delivering high-quality solutions that drive progress across diverse industries. As part of this dynamic organization, you will have the opportunity to contribute to groundbreaking projects that shape the future of energy and technology in the region and beyond.

Job Overview

The Technical Support Engineer – SAS position at alfanar Group offers a rewarding career opportunity for a skilled professional to provide expert technical assistance and solutions for SAS-based systems and applications. This role is pivotal in ensuring the seamless operation of critical infrastructure, enabling clients and internal teams to maximize productivity and efficiency. The ideal candidate will possess a deep understanding of SAS technologies, strong problem-solving skills, and a passion for delivering exceptional support in a fast-paced environment.

Key Responsibilities

• System Troubleshooting: Diagnose and resolve technical issues related to SAS software, hardware, and integrated systems, ensuring minimal downtime and optimal performance.
• Customer Support: Provide timely and effective technical assistance to internal stakeholders and external clients, addressing inquiries and escalating complex issues as needed.
• Software Maintenance: Perform regular updates, patches, and maintenance tasks to ensure SAS systems are up-to-date and secure against vulnerabilities.
• Documentation: Maintain accurate records of support activities, including incident reports, resolutions, and system configurations, to facilitate knowledge sharing and future reference.
• Collaboration: Work closely with cross-functional teams, including IT, engineering, and development, to identify root causes of technical challenges and implement sustainable solutions.
• Training and Guidance: Conduct training sessions and provide guidance to end-users and junior team members on best practices for utilizing SAS tools and resolving common issues.
• Performance Monitoring: Monitor system performance metrics and proactively identify potential issues before they escalate, ensuring high availability and reliability of SAS environments.

Qualifications and Skills

To excel in this role, candidates must meet the following requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degrees or relevant certifications in SAS technologies will be considered a plus.
• Experience: Minimum of 3-5 years of hands-on experience in technical support, with a strong focus on SAS systems, software, or related technologies. Prior experience in the energy, infrastructure, or industrial sectors is advantageous.
• Technical Proficiency: In-depth knowledge of SAS software, including SAS Enterprise Guide, SAS Base, SAS Visual Analytics, and other related tools. Familiarity with scripting languages (e.g., Python, SQL) and system administration is highly desirable.
• Problem-Solving: Exceptional analytical and troubleshooting skills, with the ability to diagnose complex technical issues and implement effective solutions under pressure.
• Communication: Strong verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders.
• Teamwork: Ability to collaborate effectively in a team-oriented environment, contributing to shared goals and fostering a culture of continuous improvement.
• Language Proficiency: Fluency in English is required; proficiency in Arabic is a valuable asset.

Why Join alfanar Group?

alfanar Group is committed to fostering a culture of innovation, growth, and excellence. As a Technical Support Engineer – SAS, you will benefit from:

• A competitive compensation package and comprehensive benefits, including health insurance, retirement plans, and professional development opportunities.
• Access to cutting-edge technologies and resources that enable you to stay at the forefront of your field.
• A collaborative and inclusive work environment that values diversity and encourages creativity.
• Opportunities for career advancement and continuous learning through training programs, certifications, and mentorship.
• The chance to make a meaningful impact by contributing to projects that advance the energy and technology sectors in Saudi Arabia and globally.

Location

This position is based in Riyadh, Saudi Arabia, offering a vibrant urban lifestyle with world-class amenities, cultural attractions, and professional networking opportunities.