Account Manager

Position Overview

As an Account Manager at Hungerstation, a proud member of the Delivery Hero Group—the world’s pioneering local delivery platform—you will play a pivotal role in fostering and sustaining high-value client relationships while driving revenue growth and operational excellence. This position is ideal for a strategic and client-focused professional who thrives in a dynamic, fast-paced environment and is passionate about delivering exceptional service. You will serve as the primary liaison between Hungerstation and our key accounts, ensuring seamless collaboration, contract negotiations, and the successful execution of solutions tailored to meet customer objectives.

Key Responsibilities

In this role, your core responsibilities will encompass a broad spectrum of account management functions, including:

• Client Relationship Management: Act as the trusted advisor and primary point of contact for all account-related matters, cultivating long-term, mutually beneficial partnerships with key stakeholders and executive sponsors.
• Contract Negotiation & Revenue Growth: Lead negotiations to secure and renew contracts, identifying opportunities to maximize profitability and expand business within existing accounts.
• Solution Delivery & Performance Tracking: Ensure the timely and successful implementation of solutions that align with customer needs, while monitoring progress and addressing any challenges that may arise.
• Stakeholder Communication: Maintain transparent and proactive communication with both internal teams and external clients, providing regular updates on account status, quarterly initiatives, and performance metrics.
• Business Development & Upselling: Collaborate closely with the sales team to identify and capitalize on growth opportunities within your assigned territory, while also pinpointing areas for improvement to meet and exceed sales quotas.
• Data Analysis & Reporting: Forecast and track critical account metrics, including quarterly sales results and annual forecasts, and prepare comprehensive reports to support strategic decision-making.
• Issue Resolution & Escalation Management: Address complex client requests or escalations promptly and effectively, ensuring high levels of customer satisfaction and retention.
• Process Optimization & Compliance: Adhere to all relevant policies, procedures, and processes to maintain operational consistency. Contribute to the identification and implementation of continuous improvement initiatives that enhance productivity, cost-effectiveness, and overall efficiency.
• Cross-Functional Collaboration: Work in tandem with internal departments to align on client needs, share insights, and ensure a cohesive approach to account management.
• Customer Satisfaction & Service Excellence: Prioritize the needs of both internal and external customers, delivering courteous, responsive, and high-quality service to foster loyalty and long-term engagement.

Qualifications & Requirements

To excel in this role, you will bring the following qualifications and attributes to the table:

• Experience: A minimum of 1-2 years of relevant experience in account management, sales, or a closely related field, with a proven track record of building and maintaining client relationships.
• Education: A Bachelor’s degree in Business Administration, Marketing, Finance, or a related discipline is required. A Master’s degree in a relevant field is highly desirable and will be considered a strong asset.
• Skills & Competencies:
  • Exceptional communication and negotiation skills, with the ability to articulate value propositions clearly and persuasively.
  • Strong analytical and problem-solving abilities, coupled with a data-driven approach to decision-making.
  • Proven ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
  • Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
  • Customer-centric mindset with a commitment to delivering outstanding service and exceeding expectations.
• Personal Attributes: Self-motivated, proactive, and results-oriented with a passion for building meaningful relationships and driving business growth.